wedding car company in Surrey responds to coronavirus

How we are responding to Coronavirus with our wedidng car services

Our weddings cars will come with a beautifully presented hamper, containing tissues, anti-bacterial hand wash. anti-bacterial wipes, paper straws for those of you drinking refreshments, and a little recyclable waste bag, to tidy any rubbish or tissues away. Find out more about how we are responding to the Coronavirus with our wedding car services here.

wedding car company in Surrey responds to coronavirus

Campervan photobooth services - our response to Coronavirus

For those of you also hiring our campervan photobooth services, youcan read more about our innovative response to Coronovirus  with our campervan photobooth services here.

Unprecedented times – our temporary postponement policy

With global uncertainty following the Coronavirus pandemic, many people have been faced with some challenging decisions. Right across the events industry that we love to work in, events such as festivals, parties, holiday trips and weddings are faced with potential cancellations or postponement.  We really do feel bad for all of those involved in these unprecedented times.

As a small business ourselves, we want to look after our clients – whilst also ensuring that we can fulfil our own staffing and financial comittments.

In response to COVID-19, we have put in place a temporary policy to assist any clients with postponing their date without losing any of their funds.

Our temporary policy – Deferring

Our temporary policy is that:

  • we have decided to temporarily offer to reschedule any event or holiday booking to another date;
  • you must book the rescheduled date within 1 year of your current event date;
  • the actual rescheduled date can be any time up to 18 months from your original booked date;
  • standard payment terms apply with any outstanding final invoice payments due in line with the original invoice due date (see under the terms and conditions tab on our website here);
  • Any funds that we receive from our clients can be used for their new event. 
  • Once the new date is confirmed by email, the standard terms and conditions will apply to that revised date – we will not be able to issue you with a refund if you then cancel that revised date.

For wedding car services and campervan photobooths, this is based on travel within 40 miles of our base in Croydon (unless we have previously agreed to travel outside of this area with you), and subject to our availability for the new date – otherwise the late cancellation terms will apply against your standard terms.

For self-drive hire bookings, we will also honour this temporary policy – but based on like for like travel plans. Whilst we are unable to part refund if you re-book to a cheaper season, we will certainly reschedule to your preferred date as required (subject to availability). If transferring to a more expensive season, we will need to invoice you the difference.

For corporate promotional tour bookings, we will also work with you to reschedule / defer. Please contact us to discuss the tailored nature of your booking.

If deferring, let us know as soon as possible, to secure your date

This temporary policy is subject to our availability. If we cannot commit the revised date, then the standard cancellation terms will apply. We would therefore advise you to re-book any deferred date with us as quickly as possible – in order to secure your preferred vehicle and dates.

Discounts for mid week wedding car or campervan photobooth postponed events

We anticipate Autumn 2020 and most of 2021 to get rather busy, as we take on our regular bookings plus any deferred booking commitments. To try to ease the demand on our prime Saturday bookings, we are offering to all current clients that have secured their booking with a deposit:

  • A free upgrade to our top Disco campervan photobooth package for all Shimmie and Boogie packages deferred to a Mon-Fri date; or
  • A £50 discount to all previously booked Disco packages if deferred to a Mon-Fri date; or
  • A £25 discount and free soft drinks hamper service for all wedding car bookings that defer to a Mon-Fri date.

This offer is subject to availability on your deferred date – and only open to our current wedding car and campervan photobooth clients that have confirmed their booking with a deposit.

Cancellation

Whilst we really don’t want you to cancel, if your booking is more than 30 days away, then you can contact us as per the standard terms and conditions to cancel your booking. We will not be able to refund the booking deposit – and so would encourage you to consider a deferral – so that you can protect those funds and use them to the postponed booking.

Open for business

We are passionate about our business and are here to answer any questions you may have about your booking. Please contact us and we will be delighted to help.

We hope that you will find this temporary policy change beneficial and that it demonstrates our commitment to you. Please stay safe during this difficult time and please let us know if you have any questions or concerns.

 

Photo credits for this article, using our own vehicles:

Photography /  @carolineopacicphotography | @desireeanorth

wedding car company in Surrey responds to coronavirus

How we are responding to Coronavirus with our wedidng car services

Our weddings cars will come with a beautifully presented hamper, containing tissues, anti-bacterial hand wash. anti-bacterial wipes, paper straws for those of you drinking refreshments, and a little recyclable waste bag, to tidy any rubbish or tissues away. Find out more about how we are responding to the Coronavirus with our wedding car services here.

wedding car company in Surrey responds to coronavirus

Campervan photobooth services - our response to Coronavirus

For those of you also hiring our campervan photobooth services, youcan read more about our innovative response to Coronovirus  with our campervan photobooth services here.

About the author

About the author

Nathalie

I’m Nathalie, a mother with two little ones who love going out in the campers – be it a trip to the supermarket, or a holiday by the coast! My experience is pretty mixed… I studied to become an anatomist, wore a white coat and was a bit nifty with a scalpel when it came to dissections… but somehow ended up working for a software company and then specialised as a business consultant (for 15 years), gaining useful skills to set up my own company Buttercup Bus Vintage Campers… I love to eat cheese – the smellier and mouldier the better… hate ironing, have a handbag filled with lipstick and spanners… and I have a passion for all things VW…

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