Terms and conditions

See below the terms and conditions for our various services. Just select the tab that this relevanty to your service.

Note that branded campervan promotional event bookings are highly customised, and you will be contacted directly for a specific contract in relation to that booking.

In light of current times, you may want to read out Covid policy, in conjunction with these terms.

TERMS AND CONDITIONS OF SELF-DRIVE BOOKING AND HIRE

This Agreement is made between Vanilla Chinchilla Ltd T/A Buttercup Bus VW Campers

And the person/persons signing the Booking Form

Vanilla Chinchilla Ltd hires the van (including any replacement vehicle) to you subject to this Rental Agreement which incorporates these terms and conditions and the information and conditions contained on the booking form that you completed and agreed online or completed and signed on paper. In entering into this Rental Agreement you accept these terms and conditions and confirm that you will strictly comply with them. The rights and obligations contained in these terms and conditions govern your use of our van and are not transferable by you. You acknowledge that the van is owned by us and that any attempted transfer or sub letting of the van by anyone other than us is prohibited and a criminal offence. We permit you to use the van on the terms of this Rental Agreement only.

Except where otherwise stated the following words have the following meanings in this Agreement:

“The Van” – This means the VW campervan hired to you under this Agreement and as specified to you by us including all tyres, tools, accessories and equipment.

”You” – The person or persons signing this agreement

“The Agreement”, “The Rental Agreement” and “Terms and Conditions” – This agreement and any document expressly referred /’to in this agreement including an insurance document and self drive booking form

“Security Deposit” – The sum of £500 as detailed below paid by Bank Transfer, debit or credit card.

“Booking deposit” – agreed sum paid at the time of booking to secure the date

“We / us” – Vanilla Chinchilla Ltd T/A Buttercup Bus VW Campers

Booking – The van hire booking form must be completed online or sent to us with a non-refundable booking deposit (agreed at the time of the booking, and payable by Bank transfer or credit/debit card). On receipt of the booking form, the signed terms and conditions (or terms and conditions confirmed as agreed online), completed insurance form, your deposit and receipt of written confirmation from us, this contract shall have effect. The balance of the hire charge (full charge less deposit) is due 28 days (4 weeks) before the start of the rental period. A security deposit of £500 is payable (by PayPal, Bank Transfer or credit/debit card ) in the week leading up to the collection of your van.
Choice of Van Although we want you to have the van of your choice, we must allow for unforeseen circumstances. We reserve the right to provide you with a suitable comparable or superior alternative, without notice, upon collection. Should a substitute not be available upon collection, we will be responsible for a full refund of monies received by us. All rights are reserved by us to refuse any hire if in our reasonable opinion you are not suitable to take possession of the vehicle. No refunds are payable on accommodation, or vans not being available where you change, cancel or seek to vary the Agreement after departure. We take no responsibility for any detention, delay, loss, damage that you might experience unless caused by our negligence.
Cancellation In the event of a cancellation the following applies:

Cancellations between the time of confirmed reservation and 28 days (4 weeks) before the rental period- the booking deposit is forfeited.
Cancellations between 28 days and 7 days of start of the rental period – a fee of 50% of the balance of the payable hire charge will be incurred.
Cancellations less than 7 days before the rental period commences – 100% of the total hire charges are forfeited. However, if we do manage to get another booking for the same van, for the same rental period we will waive the cancellation fee but not the booking deposit.
If you change your booking date, we will only honour booking deposits for a period of 1 year from receipt after which time the booking deposit is forfeited.

Security Deposit The £500 security deposit is refundable on safe return of the van, in the condition in which it left our premises subject to an inspection satisfactory to us. This must be paid to cover the possibility of damage (whether negligent, wilful, accidental or otherwise) or loss to the van or the fixtures and fittings therein or the living equipment and windows, wheels, tyres etc included with the van. The van and all its equipment must be returned in good condition, with no damage to it, its contents or any third party property. The van must be returned with the fuel refilled to its agreed pre-hire level.

Your security deposit will normally be refunded within 5 days of the end of the rental period. Should there be any damage or requirement for any repair, replacement or special cleaning, the costs will deducted from the security deposit before the balance is returned to you. You irrevocably authorise us to deduct from the Security Deposit any amounts due to us arising out of this Agreement. If we are not holding your card information, then you agree irrevocably to pay all charges upon request. In the event that there is a claim we reserve the right to retain the security deposit for such long a period as is necessary to quantify the charges incurred which are to be deducted from the deposit.

The £500 security deposit will be used towards funding any loss or damage whatsoever to the van, equipment, fixtures and fittings as well as payment for the insurance excess.

Where the security deposit is insufficient to cover the insurance excess and costs for damaged equipment, fixtures and fittings, living equipment and windows, wheels, tyres etc included with the van, you will pay any additional amounts due. These will be invoiced as appropriate. Where charges are incurred which result in your security deposit being debited we will provide you with an itemised invoice detailing the charges incurred by you. With your signature below you agree you to pay all charges upon presentation of the invoice.

Charges If, on arrival to collect your van, your licence is unacceptable due to endorsements or defacement, you will be unable to hire the van and no monies will be refunded to you. The charges stated on the rental invoice reflect your use of the van during the rental period and include basic hire charges, insurance, charges for any optional or ancillary services chosen by you, and any applicable taxes at the prevailing rate. Additional charges may arise from your use of the van during the rental period, and may include (but are not limited to) loss of or damage to the van and its contents during the rental period and/or until the van is examined, the insurance excess, refuelling service charge and fuel cost, any late return charge, any additional driver charge, any pet damage charge, extra cleaning charge and any road tolls or fines for charges arising from traffic or parking offences during the rental period. All charges are subject to final calculation within 14 days of the end of the rental period.

In some cases, we will incur additional charges if the drivers to be insured have traffic convictions, or are using a foreign driver’s licence or works in what our insurers consider to be a high risk occupation or is aged younger than 25 or older than 70, or has criminal convictions, or any physical or mental conditions which may inhibit driving, or has had an accident in the previous 3 years. These charges will be passed to you and will be notified in advance.

Payment of Charges All charges and expenses payable by you under this Agreement are due on demand by us. If you do not pay all charges due, a late charge of 1.5% per calendar month on the outstanding balance and any collection costs incurred by Vanilla Chinchilla Ltd T/A Buttercup Bus VW Campers, including reasonable legal fees will be added. When you comprise more than one person, each person is jointly and severally liable for all obligations of you pursuant to this Agreement.
Payment by Credit Card Where payment is paid by credit card, you agree that: a) we are irrevocably authorised to complete any documentation and to take any other action to recover from the credit card issuer all amounts due pursuant to this Agreement in respect of the Security Deposit and the hire charges payable; the open security payment. b) you shall indemnify and keep us indemnified against any loss incurred (including legal costs) by reason of notifying a credit card issuer of a dispute; c) we may process the credit card voucher. In the event that we elect to accept payment of the Security Deposit by holding an open security payment (which may be cancelled 5 days after the completion of the Rental Period), you agree that we are entitled to obtain payment from the credit card issuer pursuant to the paragraph above (a) in respect of any amounts due which are not known at the time of cancelling
Insurance The vans all have comprehensive insurance for the first and any other named drivers. Insurance is only for our van. The interior equipment and other items as specified in the Van Handbook are not covered by the Insurance and any damage will incur costs in addition to the Excess.

Failing to provide information may invalidate your insurance and render you liable for all losses howsoever sustained including claims by third parties.

You must provide true and complete information for our insurers as requested on the booking and insurance form (paper form and online) at least 10 days before the hire period commences. If you make your hire booking less than 10 days before the hire is due to commence, all information required by the insurance company must be provided at the time of booking. This is to ensure that the insurance company can confirm they are willing to insure your chosen driver(s). Failure to provide this information within the time specified may result in us being unable to proceed with your booking.

Should you fail to provide the required information in time and your booking is cancelled as a consequence, our policy on cancellation fees as set out above applies.

You are advised to take out your own personal effects and travel insurance to cover items not part of the insurance, last minute cancellations etc.

We are not responsible for any damage in connection with any accident or breakdown caused by you, nor are we responsible for any loss from the van. Our insurance policy protects us and any authorised driver against legal claims from any other person or for death or personal injury or damage to any other person’s property caused by use of the van on the road, on condition you report all such incidents to us during the rental period or on return of the van (and you are using the van within the terms and conditions of this Agreement). In the event that any third party suffers death, personal injury or damage to property caused by use of the van which involves a breach by you or any authorised driver of any of the terms and conditions of this Agreement, and that of our insurance policy, or our Health and Safety Guidelines, you agree to reimburse us if we are obliged to compensate (a) the insurers for any payment they make to a third party on your behalf and/or (b) any third party.

The insurance on the van is limited to 50% of cover for consequences resulting from fire due to cooking or heating. In this instance you will be liable for the outstanding 50%.

Insurance excess: Our insurers may increase the excess payable by you if you are under 25 or over 70, hold a foreign licence, have driving offences on your licence or have criminal convictions. We will inform you before the hire period commences of any increases in the excess the insurance company intends to make. For your information, this excess is usually set at about £800.

If an insurance claim is made, you are responsible for a £500 excess (or excess of a greater amount if you are notified before the rental period commences about such change to the excess due) which is due in each and every incident and includes loss or damage to equipment, fixtures and fittings or to third party property. The excess applies in respect of each claim.

The Insurance does not apply to windscreens, windows, wheels, tyres, the underside, the roof and the interior of the van, towing charges, or where the van is driven off road or on unsurfaced roads or without due care and attention, negligently, recklessly or where the driver is under the influence of alcohol or other drugs. Your liability to pay the cost of the damage will therefore not be waived in these cases and you may be liable for the full cost. In respect of windscreen damage a separate policy excess charge of £500 may be levied.

Drivers’ Licence, Health and History Drivers must be over 25 years of age and under 70, in good health and hold a full driving licence. “Good Health” means that you have no mental or physical disabilities which would interfere with your ability to drive, for example stroke/deafness/heart condition/diabetes/loss of limb/loss of sight in an eye/epilepsy. In addition, you must not be taking drugs likely to affect your driving or drugs prescribed by a registered medical practitioner for treatment of drug addiction.

You will need to have held a UK or European Union driving licence for at least three years. We will require the driving licence numbers and other identification information for all those who intend to drive, when you make your booking. We will need to see the driving licences for all named drivers, plus two forms of address identification such as a recent utility bill (for each driver) on collection of the van. We are also required to run a DVLA check on your license. This can be performed by you visiting the DVLA website to generate a ‘check code’. A maximum of 3 drivers per rental is allowed by our insurers. All drivers must be present on collection of the campervan. You cannot drive away with a van without us having sight of your licences and ID documents.

The van must only be driven by you or any other person who has first been authorised by us, for whom you have provided the insurance, driving licence and personal identification information. Failure to provide accurate information may invalidate the insurance and render you liable for all losses howsoever sustained including claims by third parties.

You warrant that all information supplied to us in connection with this agreement is true and complete.
In particular, on collection of the van you warrant that information supplied with the original booking has not materially
changed, including but not limited to the number of points on a driver’s licence.

Our Obligations We will supply the van to you in good overall and operating condition, complete with all necessary documents, parts and accessories. You agree to return the van to us in the same condition as you rented it, subject to fair wear and tear, with the same documents, parts and accessories, at the location and on the date and time designated in the Booking Form or sooner upon demand by us. Failure to do so may result in further charges becoming due and payable by you.
Condition You and we will check the condition of the van at the start of the rental term and on return of the vehicle. You acknowledge receipt of the van which appears, upon visual inspection, to be in good, clean condition and sound working order on collection. It is your responsibility to check the van for existing damage, upon collection of the vehicle and to inform us of such before you depart.
Collection and Return

When you arrive to collect your van, please ensure you allow at least an hour for us to show you around the van, how to drive the van, how to operate the cooker, roof, camping gaz, and other accessories and to brief you on our health and safety guidelines. We will also need to complete the paperwork in that time. You will also need time to load your luggage into the van.

Return Please return the van by the agreed time on the booking form. Please allow sufficient time to get back to our base so that you do not push the van too hard trying to get back in a hurry. No van can be collected outside our normal business hours (i.e. between 10am and 6pm) without prior arrangement. Out-of-hours collections can be arranged, when staff are available, for an extra £35. This charge is in addition to the agreed hire tariff.

If you return the van outside normal business hours, you must comply with the out of hours return instructions, in which case you will remain fully responsible for the van until the return location re-opens for business. If you fail to comply with these instructions, you will remain responsible for the van until we are able to access it.

If at any time we have agreed that you may return the van to a place other than our premises, or if we have agreed to collect it, you will remain fully responsible for the van until it is collected by us or the AA. You are responsible for any costs incurred in returning the van to our workshop should you abandon the vehicle.

We will not refund the hire charge if the van is returned prior to the return date due to weather, personal circumstances or any other reason whatsoever.

Late Return If a van is returned to our base later than the agreed time, without our prior agreement, £35 per hour will be payable. You will also be affecting the holiday of the next person to hire your campervan. Should the late return of the van make us liable for extra costs, we reserve the right to pass on these costs to you. Charges and costs for late return will be deducted from your security deposit. By signing this Agreement you agree to us making such deductions. Should the late return be due to accident you will be liable for any revenue lost due to the van being unavailable for hire. No refund is given for early return of the vehicle.
Cleaning You agree that we are entitled to charge you an additional cost, if the van requires more than our standard cleaning on its return, to restore it to its pre-rental condition, allowing for fair wear and tear.
Occupying the Campervan You must inform us on the booking form or subsequently in writing 7 days before the start of the rental period of the names and ages of all the people who will occupy the campervan during your stay. Failure to do so will be a breach of these Terms and Conditions and may invalidate insurance.
Good Driving – suggestions for an enjoyable ride Keep the speed down – your van’s top speed is 50 mph – our Classic VW campervans were built in the 1970s when vehicles were very different! You will find the gears and brakes very different to modern cars and it is advisable to leave lots of space and allow lots of time for braking and gear changing. Don’t let your van struggle up hills – better to change down and keep the revs up.
Engine Care If there is damage or breakdown caused by your own actions, you will be liable for the cost of repair/replacement. This could be such things as pushing the engine too hard, or putting diesel in a petrol engine or vice versa, or burning out the clutch. This list is not exhaustive. You must take all reasonable and practicable steps to properly and safely maintain the camper including regular checks on; batteries, engine oil and other gauges, bulbs and tyre pressures and condition when driven more than 500 km, refilling or replacing as necessary. If you cause damage to the engine through driving too fast (over 50 mph) over too long a period of time, and ignoring the warning lights, you will be liable for any repairs required or even the cost of a replacement engine.
Tyres You agree that the tyres on the Van are visibly sound and appear within legal limits. Any damage or repair to tyres is the responsibility of you, unless it can be shown that damage is due to invisible defects in the manufacture of the tyre which are covered by a manufacturer’s warranty, in which case we may reimburse you. For any reimbursement you must: a) Return the defective tyre to us for inspection and return; b) Produce appropriate receipts; and c) Accept the decision of the manufacturer as to whether reimbursement is made.
Health and Safety You must follow the health and safety guidelines when operating the campervan and its appliances and using any equipment in the campervan or tent. The instructions for using the van and its accessories and facilities including the health and safety guidelines are provided to you upon receipt of the van verbally and are to be found in the campervan handbook in your campervan.
Seat Belts, Booster and Baby Seats You must carry only as many passengers as there are seat belts in the van. Passengers travelling in the buddy seats do so at their own risk. You are legally responsible for obtaining and using a child or baby seat. For each child under 135 cms (4’5” inches approx) or under 12 years of age you must use a booster seat or baby seat as appropriate. For further info, visit www.gov.uk/child-car-seats-the-rules.
Dos and Don’ts You agree that you shall not:

carry more passengers than the seat belt capacity of the van,
use the van to carry passengers or goods for hire or reward,
tow or push any vehicle, trailer or other object,
drive off road, on unsurfaced roads or on roads unsuitable for the vehicle,
drive when it is overloaded or when loads are not properly secured,
use the van for any illegal purpose, or carry any object or any substance which is illegal or, because of its condition or smell may harm the van and/or delay our ability to rent the van again,
damage van by submersion in water or contact with salt water,
take part in any race, rally, test or other contest, drive or park in contravention of any traffic or other regulations,
drive or allow to the van to be driven in restricted areas including, but not limited to, airport runways, airport service roads, and associated areas,
undertake driving training activity or put the van through a rotary car wash.

Extent of Hire We would ask that you remain within the South East of England during your hire period with our classic 1970s VW Campervans. They are also permitted to attend the Glastonbury Festival. However if you would like to go farther afield, please let us know and we will consider your request.
Fuel On collection, we will agree the fuel level with you. You need to return the van refilled to that same level at the end of the hire. An administration charge of £25, plus the cost of the missing fuel will be deducted from your security deposit if the van is returned with missing fuel. The campervans take unleaded petrol. It is your responsibility to keep the fuel tank topped up during your hire.
Camping gaz/batteries Camping Gas is provided for the cooker. The light/torch is battery operated. We will meet the cost of one additional cylinder of gas on production of a valid VAT receipt. We will not pay for an incorrect size or make of gas cylinder and will charge you £70 for replacing the incorrect size or make of gas cylinder.
Smoking It is illegal to smoke inside our vans or tents. You will be liable for any damage caused to the van, the tent or their contents through smoking.
Pets We welcome pets. We charge £25 per hire. This is for additional cleaning. Pets must be disclosed on our Booking Form and only pets that we confirm are acceptable may be brought into the campervan. All damage, however caused by your animals, will be charged to you. You undertake to comply with current law concerning the carriage of animals when travelling in the van at all times. Pets must never be left alone or unsupervised in the campervan.
Keys In the event that keys are lost or damaged you will be liable for the reasonable costs of obtaining replacement keys, and any costs associated with providing the keys to you during the hire period You must lock the van at all times when not in use.
Your Car During the period of the hire you may park your car at our premises but do so at your own risk. We cannot accept responsibility for the loss of, or damage to your car or its contents unless caused by us.
Prohibited use of the Van You are authorised to drive the van on the conditions of this Agreement including, at all times, to use the van in a responsible manner. If you do not comply with these conditions, you will be liable to us for any liability or loss incurred by us or any damages or reasonable expenses we suffer or incur as a result of your breach of the Agreement. We reserve the right to take back the van at any time, and at your expense, if you are in breach of this Agreement. You must look after the vehicle, make sure it is locked, secure and parked in a safe place when not in use. You must remove and keep in a safe place any removable radio and/or radio/CD face plate when the van is unoccupied. You must use seat belts, child seats and other child restraints as appropriate and required by law.
Loss or Damage You will be liable to us for all losses and costs incurred by us in the event of loss, damage to or theft of the vehicle, its parts or accessories, while on rental, if this damage, loss or theft involves the deception of or by you or another party, or as a result of the keys remaining in the van whilst it is unoccupied, or was caused intentionally or negligently by you or your party. Your liability may include the cost of repairs, loss in value of the vehicle, loss of rental income, towing and storage charges and an administration charge, which recovers our costs for handling any claim arising from damage caused to the van unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party. You will not be liable to us for any charge or excess if the loss or damage is directly due to our negligence or our breach of this Rental Agreement. You will be liable for the loss or damage to any in- car entertainment equipment – cover for these items (i.e. the CD player) is not provided by our insurers.
Breakdown If you have any difficulties report these immediately to us. In the event of breakdown, recovery or repair services will be provided. All our vans have AA relay. If you incur any minor repair bills (reasonably incurred rectifying mechanical failure to the drive train and engine of the vehicle) we will reimburse you up to £50. This will not include repairs to audio equipment. Just produce your valid VAT receipt on the completion of your hire (provided the hirer was not directly responsible for any damage). Repairs costing in excess of £50 must be authorised by us PRIOR to the work being undertaken.

A replacement van may be offered but this will be subject to availability. Where a replacement is not available we will be liable for refunding your hire charge for any days you lose the total use of the vehicle. Where we are able to provide a replacement vehicle, you will need to return to our premises, preferably with the AA Relay service returning your original campervan, to collect a replacement vehicle, if one is available. If you have caused the breakdown through your own actions you will be liable for all costs incurred and we will not refund you any unused days of hire. If you have broken down you must remain at a safe distance from the van until the AA Recovery Vehicle arrives. You may not abandon the van at the roadside. You must hand over the keys to the authorised AA Recovery Vehicle Driver. If you abandon the vehicle, we will deduct any transport and labour costs incurred in returning the van to our premises and any costs arising from loss or damage to the van whilst it is unattended from your Security Deposit.

Accidents, theft and vandalism

You must, where possible, report any traffic accident involving the van to the police (and us) immediately and report loss, damage or theft involving the van to the police (and us) within 24 hours of the incident or discovery of the incident. Our insurance requires that you must not admit to any liability, release any party from liability, settle any claim or accept any disclaimer in the event of the accident, but should, if possible, take the names and addresses of everyone involved, including witnesses, car registration numbers, together with all the details of the accident, time, place, how it came about, damage to vehicles etc. If you have a camera, take photos of the scene. Please do not move the vehicles before the police arrive, as long as keeping them in situ is a safe thing to do.

An accident or theft report form must always be completed and submitted to us when you return the van or within 3 days of return of the vehicle, containing all the above information, plus diagrams if possible. In the event of theft, you must return the keys to us where possible. You agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings, providing evidence and attending court if necessary, arising out of any loss of or damage to the vehicle.

Return of items left in the campervan We will be happy to return your belongings left in the campervan at an administration charge of £10 plus postage for each item. This will be deducted from your security deposit or invoiced as necessary.
Your Liabilities You are personally liable for all road tolls, fines and legal penalties (e.g., parking tickets, speeding) which are incurred during your period of hire. Any charges subsequently notified to us, will be immediately communicated to you for payment within their terms. By signing (or confirming online) this Agreement, you accept this. You are liable for any losses or damage caused by you and/or your group and we cannot accept liability for any losses or damage or liability caused by you to yourselves or third parties, or their property.

You are liable for any damage above cab height – you are fully responsible for damage caused by failure to assess the height of the van and striking overhead or overhanging objects. You will indemnify us against any liability, caused by damage to overhead or overhanging objects and subsequent damage to third parties and their property. You will also be responsible for any damage to third parties and their property that arises through your negligence; for example and without limitation: damage caused through loaded luggage.

You must use the van and its contents responsibly and comply with our instructions and Health and Safety Guidelines. Where no instructions or advice or guidelines are given you must assume that ‘normal’ and ‘common sense’ rules apply.

Breaches of these Terms and Conditions If you commit a breach of these Terms and Conditions or our Health and Safety Guidelines, we will have the right to terminate your booking without notification, and if you are already in the van, we may require you to return or vacate it immediately. In the event of you committing a breach of these Terms and Conditions no refund of the fees you have paid will be returnable to you. You will also be liable for any costs incurred in returning the van to our base. Breaches in our Terms & Conditions or Health and Safety Guidelines may invalidate your insurance and you will be liable for all losses howsoever sustained including claims by third parties.
Our Liability to You We only be liable for any loss or damage suffered by you or any member of your party or to your or their property, where such loss or damage is due to our negligence. Where you are a customer acting in the course of a business, this paragraph shall apply instead of the one above. (You will have obtained our permission and that of our insurance company to use the van for business purposes.) We do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, goodwill, anticipated savings, expenses, or other similar losses, for any reason whatsoever. To the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort, negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the van for the period agreed.
Whole Agreement These Terms and Conditions override and supersede all previous versions and any previous course of dealing between the parties and incorporate the whole Agreement together with any insurance conditions notified to you at the time of hire or collection (and which are available to view at our base). In the event of any inconsistency between these Terms and Conditions and any other of our literature, whether found on our website or otherwise, the provisions of these Terms and Conditions will prevail. If any provision of these Terms and Conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this Agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and Conditions.
Personal Data When you book your campervan, we collect personal information such as your name, email address, home address, telephone number, credit or debit card number, security code and the card’s expiry date. This allows us to book the campervan and insurance for you. We will also collect non-transactional data should you enter a competition, request a brochure or take part in a survey, for example. Where you have opted in on our booking form, we may use the information that we collect to occasionally notify you about news and information we think you may find valuable. For example, we may send you our latest brochure, supplements, newsletters and special offers. If at any stage you decide that you would rather not receive such information, please contact us by either using the “unsubscribe” link on the email correspondence, telephone or post. We reveal your identity information to our insurance company. We will not sell your information to another company.
Governing law and jurisdiction We and you agree that the Agreement and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of England and Wales. We and you irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Agreement or its subject matter.

Health and Safety Guidelines

Below is an outline of our Health and Safety Guidelines. You will be given more detail about health and safety when you collect the van. Our campervan handbooks, which reside in each campervan, also provide details of health and safety guidelines for driving the vans, and using the van facilities, etc. We suggest you read these handbooks once you have collected your van as, in addition to the health and safety considerations, they provide useful information about your van and its facilities.

Our Premises When you arrive at our premises to collect your van, please keep your children supervised at all times. We try to ensure your van can be parked outside, next to your car where possible when you arrive, to facilitate meeting your van and loading your luggage. Please only park in front of our premises, and do not block road access.

General Safety Please take all precautions to protect your own health and safety and that of anyone else in the campervan or tent, including the health and safety of persons not in your party that may be affected by your conduct and actions. Do not leave your children unattended in the campervan or tent at any time. Ensure a responsible adult is in the vehicle at all times when the appliances are being used. Ensure you are aware of the location of safety equipment such as the fire extinguisher (under front passenger seat).

Fire, accidents, breakdown, etc See our campervan handbook, provided in the van. You will also be given verbal instructions when you collect the van. It is imperative that you and your party are familiar with these instructions.

Health and Safety at Campsite When you arrive at each Campsite, ensure you familiarise yourself, and all members of your party, with the health and safety arrangements applicable on the site. It is imperative you are aware of the following:

Fire – to include assembly point, systems for raising the alarm, etc.

First Aid – location of the first aid box, details of the first aiders, etc

Accident Reporting.

Seat Belts You must carry only as many passengers as there are seat belts in the van and ensure all passengers are strapped into the seatbelts when the vehicle is moving. Passengers travelling in the buddy seats do so at their own risk. You are legally responsible for obtaining and using a child or baby seat.

Roof Please remember to strap the roof down before driving anywhere. Please only raise the elevating roof when the vehicle is stationary – the ignition is switched off, the hand brake is on and you are parked on level ground. Please always ensure the elevating roof is down and strapped into place before moving off.

Roof Rack If you are using the roof rack, we cannot accept responsibility for any injury to yourself or anyone else, or loss or damage to your own or anyone else’s property. If you do decide to put something on the roof rack, it is your responsibility to secure it well and to take the objects on and off, being mindful of the risks involved in lifting large or/and heavy items.

Use of Appliances and Equipment Ensure you read the instructions for the use of the appliances and facilities in the campervan before using any of them. You will have been told how to use these when you collected the van. The instructions are to be found in the handbook. Please exercise caution at all times when using the appliances and facilities.

Ensure the gas is turned off at the gas cylinder at all times when the cooker, is not in use. Please ensure all the appliances are switched off and the gas is turned off at the cylinder before retiring at night and before driving. To turn the gas off at the cylinder, turn the black knob on the regulator clockwise. Turning this black knob anti clockwise turns the gas on. Only use the appliances and facilities whilst the vehicle is parked on level ground, with the handbrake on. Before starting to drive the van, always ensure the electrical supply is disconnected.

Use of a disposable BBQ Do not use any disposable BBQ in the campervan or awning and keep it at a distance of 3 metres from the awning and van when used. Please seek permission before using a disposable BBQ on someone’s land, be it a campsite or a farm.

Towing Towing with the campervan is prohibited.

Driving After the power steering and ABS of modern cars these vans are a totally different driving experience. You are driving something that was designed in the 60s and built in the 70s. Please bear this in mind and relax into a different pace of life. The top engine speed for these vans is 50 mph!!! Please allow ample time for all your journeys. As your vehicle does not have ABS, please leave lots of space, be vigilant on the road and allow more time for braking and gear changing. The van does not have the capability to accelerate out of any situation, so again, drive carefully and remain extra vigilant, being aware that this is a totally different driving experience!

Please do not drive or operate anything in the vehicle when you are under the influence of drink or drugs or any medication that may cause drowsiness.

Finally

We ask that you exercise caution at all times in the use of the campervan and its equipment, following instructions (given verbally on collection and provided in your campervan handbook) where appropriate. Please do not hesitate to contact us (0789 996 5903) if you are unsure about how to operate anything. Vanilla Chinchilla Ltd (T/A Buttercup Bus) cannot be held responsible for any customer negligence where instructions have not been followed, or where unauthorised equipment has been used.

Terms & Conditions of Wedding Transport Service

1. What these terms cover

Please find set out below the terms and conditions upon which we, Vanilla Chinchilla Ltd T/A Buttercup Bus Vintage Campers, will provide our wedding transport services to you. Please read the Terms carefully and make sure you understand them. If there are any Terms you do not understand, please do not hesitate to contact us and we will provide clarification If you think that there is a mistake in these terms, please contact us to discuss.

Please note that by ticking the checkbox on the booking form, you agree to be bound by these Terms. If you do not accept our Terms please refrain from proceeding with your proposed booking.

We recommend that you print a copy of this for future reference.

2. About us

2.1 Who we are. We are trading as Buttercup Bus Vintage Campers, registered as Vanilla Chinchilla Ltd a company in England and Wales. Our company registration number is 07459387 and our registered office is at 2 Waterworks Cottages, Waddon Way, Croydon, CR0 4HY.

In these Terms, we will refer to ourselves as per our trading name, “Buttercup Bus Vintage Campers”.

2.2 What services do we provide? We specialise in retro VW campervans and beetles for a range of services to include wedding transport, campervan photobooths, self-drive holidays and promotional tours. These terms are in relation to the wedding transport services only.

2.3 How to contact us. You can contact us by telephoning us on 0203 582 0289 or by writing to us by email via our Contacts page.

2.4 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking, in line with our privacy policy.

2.5 The term “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails, WhatsApp, responses to social media enquiries and SMS.

3. Our contract with you

This booking form will also have a tick-box, which you must select to accept these terms and conditions.

Once we receive the booking form, we will confirm that we are able to fulfil the booking and will issue you with a booking deposit invoice.

3.2 How we will accept your booking. Our acceptance of your booking will take place when we email you a receipt for your booking deposit, at which point a contract will come into existence on these terms between you and Buttercup Bus Vintage Campers.

4. Our services

4.1 Vehicles may vary slightly from their pictures. The vehicle you book will be the actual vehicle provided on the day. Whilst we have made every effort to display the colours and sizes accurately, we cannot guarantee that your computer, mobile device or printer will accurately display the colour and dimensions of the cars, hence any slight deviation from those images.

4.2 The scope of our services. Your booking form and subsequent contract is for the collection of the wedding party from the specified collection address and onward transportation to the ceremony. Where booked, it also includes the journey from the Ceremony venue to the designated reception venue.

4.3 Special services included in the contract. Where selected in the booking form, we may include special services alongside the booked wedding transport, to include soft drinks hampers, hampers for your own alcoholic drinks, personalised bunting and additional hours of service.

If you have also selected our campervan photobooth services, the terms of that part of the service will be covered under separate terms and conditions.

4.4 Late alterations to booking. Any alterations made to the booking on the day of the service or a request for additional time above the agreed finish time in the booking form, is at the discretion of our driver. Alterations made on the day will incur an extra charge (which we will invoice to you after the wedding day) or may not be honoured if that conflicts with another booking.

4.5 No smoking policy. UK law prohibits smoking in cars used by the public and we adopt a strict No Smoking policy.

4.6 Choice of route. The driver will use their skill and judgement to ensure the vehicle is driven at a lawful, safe and sensible speed in relation to the road and weather conditions.

Our driver will choose the route based on experience, instructions from Buttercup Bus Vintage Campers’ head office and/ or use of satellite navigation. Satellite navigation will be used (on silent) for all journeys as a tool to manage anticipating junctions, or re-routing in the event of unexpected traffic or road blocks.

On the day, if the Customer prefers, the driver will accept a route requested by you, if you provide details throughout the journey.

Our vehicles are tracked via Telematics to provide information about the hired vehicle, driving style, location and routes taken.

4.7 Tarmac surfaces Campervan hire is for transport across tarmac surfaces only. We may consider other terrain on a case by case basis. Please us in advance of any non-tarmac travel required (eg weddings in a field / forest etc). Where the ground may not be suitable for travel in the vehicle, the Driver may stop the journey short or look for an alternative route.

4.8 Weather and route closures No responsibility can be taken for route closures or for restrictions relating to vehicle access to any location, hold ups on route or adverse weather conditions. We cannot be held responsible for late arrival or cancellation due to circumstances beyond our control or for any subsequent consequential losses. In the event of extreme weather conditions such as ice or snow, we will make the decision as to whether the car is able to fulfil the contract. If possible an alternative car more suitable for driving in these conditions will be sent with the prior approval of the customer. If another car is able to fulfil the contract then no refund will be given, if no vehicle is supplied then the full hire contract money will be refunded.

4.9 Damage to the vehicle. You will be responsible for the conduct of all passengers during the service and Buttercup Bus Vintage Campers reserves the right to invoice or make a charge to you for any losses or damage sustained to any part of the vehicle caused by any passenger or a third party that causes damage to the vehicle. A minimum charge of £100 will be applied to cover valet costs should cleaning be required, caused by any passenger through food, drink or illness.

4.10 Grease or dirt from mechanical parts in the vehicle. The vehicles are cleaned thoroughly prior to hire, but no liability can be accepted for clothing stained or marked by road grime, oil or lubrication, however unlikely this may be, from any part of the vehicle. Where the vehicle may have a sliding roof or door, you must be aware that grease will be in the operational parts to function correctly, and care should be taken by the passengers when posing for photo opportunities around these parts. It is the Driver’s responsibility to open and close the car doors and where relevant the soft top roof.

4.11 Conduct of passengers. Violence, foul language, intimidation, antagonism or any form of anti-social behaviour towards the driver or any other member of Buttercup Bus Vintage Campers’ employees, agents or subcontractors will not be tolerated and will result in the immediate termination of the service and police involvement. Acts of vandalism or malicious damage caused to the car may face prosecution.

Buttercup Bus Vintage Campers and their driver, retain the right to refuse to convey any passenger who is drunk, or whose condition may put the driver, the vehicle, or other passengers at risk.

4.12 Seatbelts. A new UK law regarding seat belts came into force on 18th September 2006. For the protection of children it is compulsory for every child under 12 years of age or under 1.35cms in height to wear the correct restraint. Unlike taxis, wedding cars are NOT exempt from this new legislation. Vehicle drivers are legally responsible for ensuring children under 14 years of age are properly restrained in the car. As part of our terms and conditions you must advise us of any children using our vehicles who will be under 14 at the time of travel giving their actual ages and height . Our drivers will not be responsible for fitting the child seats – these must be provided and fitted by the responsible adult. We will not allow children to be carried in cars not fitted with seat belts. The following website has the full information on this new law.

4.13 Belongings left in the car. Our driver will check the car for passengers’ belongings left in the car after a service. However, Buttercup Bus Vintage Campers cannot be held responsible for any item broken during the journey or left in the car after the service. It is up to you to ensure you have all your belongings at the end of the service.

All articles of property recovered from the vehicle after each event will be held at the premises at which the vehicle is based in accordance with relevant statutory regulations for up to 14 days. You may make arrangements with Buttercup Bus Vintage Campers for a mutually convenient time to collect your items or arrange postage at your own cost.

4.14 Photographs. Buttercup Bus Vintage Campers will accommodate wedding party photographs within the booked time period of hire, should this be required as part of the hire agreement.

Where the photos are to be taken at a destination other than the collection, ceremony or reception address, the location must be provided in advance so that we can plan the route. Photoshoots must be at a safe location and not present risk to the customer, the driver or vehicle.

Buttercup Bus Vintage Campers may also take photographs of the vehicle on the day, for their own promotional use, which may be used on our social media sites and website.

Images with the wedding couple and the vehicle will only be used where the consent is given in advance via the booking form. For more information on data privacy, please refer to our Privacy Policy.

4.15 Alcohol. We offer a package where we provide a hamper basket, glasses and cool bag to serve your own alcoholic beverage, should you wish to bring your own on the day. We fully believe this satisfies the law as it stands and therefore, if this is something you wish to do please confirm this at time of booking.

We also offer soft drinks hamper baskets as an optional extra.

5. Your rights to change the booking

5.1 If you wish to make a change to the booking before the wedding day, please contact us. If it is possible we will let you know about any changes to the price, the timings, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to proceed on that basis. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract. Your rights to do this are set out below.

6. Our rights to make changes

6.2 Changes to our services. Buttercup Bus Vintage Campers may make changes to the vehicles, but if we do, we will notify you and you may then contact us within 14 days to end the contract and receive a refund for anything that you have paid up to that date.

6.3 Changes to our terms. We may change these terms from time to time, but the terms applicable to your booking will be the terms in force when the booking was made, unless you agree to the change or the change is required due to a change in law.

7. Providing the services

7.1 When will we provide the services. We will provide the services on the date set out in the booking form completed by the Customer.

7.2 What will happen if you do not give required information to us. We may need certain information from you so that we can provide the services to you, for example, number of people in the car and addresses for pick-up and drop-off. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate for any extra work that is required as a result. We will not be responsible for providing the services late if this is caused by you not giving us the information needed within a reasonable time of us asking for it.

7.3 Delays outside of our control. If the supply of the services is delayed by an event outside of our control, for example, but not exclusive to, heavy traffic or road closures, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this, we will not be liable for delays caused by the event. We recommend that you are covered with adequate insurance.

If our supply of the services are late due to the our fault, then you may treat the contract as at an end straight away, but must tell us before making use of the services. If you use the car you will lose your right to terminate, but may still be entitled to a part refund.

7.4 If the vehicle becomes unavailable prior to the wedding day. We will contact you in advance to tell you that we cannot provide the services agreed, unless the problem is urgent or an emergency, for example, but not exclusive to theft, damage or breakdown, which occurs less than 24hrs prior to the commencement of the planned itinerary (if so, clause 7.5 will apply). If we are unable to supply you with the contracted vehicle, for example, but not exclusive to theft, damage or breakdown which cannot be repaired before the date of the booking, we will give you the possibility to choose another vehicle of a similar specification, if available. If we are unable to source a similar vehicle, we will offer you a full refund and the contract will be considered terminated (and Clause 7.6 will apply).

7.5 If the car becomes unavailable on the wedding day. You acknowledge that if an issue arises with the vehicle or driver on the day of the booking (or within 24hrs of the commencement of the planned itinerary) or during the delivery of the service, the ability to source another similar vehicle may be limited.

We will contact you or the nominated point of contact on the booking form to bring any issue to your attention and to agree any contingency plan.

We may send a second similar vehicle as a replacement. If the value of the replacement vehicle is less than the hired vehicle the difference will be refunded, if the value of the replacement is greater then there will be no extra charge added.

The decision will be given to the hirer whether to accept this option before we leave our base.

If this option is not accepted by the hirer then a full refund will be issued and our liability will be no further.

If the hirer or nominated point of contact cannot be contacted by phone using the details provided on the booking form, you will authorise us to make a decision on whether to dispatch a second vehicle on your behalf.

7.6 Your right to end the contract because of our actions. If you are ending a contract for a reason set out below, the contract will end. If a refund or part refund is due, this will be paid proportionally and will not exceed the total booking value, within 7 days of the termination, back into the account or onto the card from which the funds were received.

From the point of issuing the refund, it can then take another two to seven business days — depending on the card issuer’s refund-processing speed — for the refund to show up in your account.

The reasons for ending the contract are:

We have told you about an upcoming major change to the vehicles or these terms which you do not agree to;
the supply of the car is significantly delayed because of our fault;
on the day we failed to deliver the agreed terms of service;
we were unable to provide you with the contracted car (and no suitable alternative was available);
you have a legal right to end the contract because of something we have done wrong.

8. Cancellation terms

8.1 All cancellations must be made in writing to Buttercup Bus Vintage Campers.

8.2 Deposits for bookings that are cancelled within 14 days from the date the booking is confirmed (cooling off period) are refunded 100% as long as the event date is more than 30 days away.

8.3 Deposits for bookings that are cancelled after 14 days from the date the booking is confirmed are non-refundable.

8.4 Should the Hirer cancel within 30 days prior to the agreed wedding/ceremony date, then the outstanding balance, minus the deposit is still due in full. We will immediately re-advertise the date – but in the event that we do not secure another booking for the vehicle/s all monies are still due. If we manage to re-book the date with another customer, all the money paid will be refunded, minus the booking deposit per vehicle.

8.5 In the event of the Hirer changing the date of a confirmed booking we will transfer the booking fee to the new date, subject to availability. However, if the new date is unavailable the Hirer will forfeit the booking deposit fee.

8.6 In the event that the Hirer changes the date within 30 days of the original agreed wedding date /ceremony, and the new date required is unavailable; then the full balance of the original hire will still be due in full.

8.7 We will allow bookings to be deferred for the first time, within a 12 month period, for free (subject to availability, on a like for like basis). Subsequent deferrals will incur a £25 +VAT booking fee.

8.8 All deferrals must be made within 12 months of the original booking. Any deferrals made for dates after this period, will be accepted (subject to availability, on a like for like basis), and will be subject to a £25 + VAT booking fee plus an invoice to cover any gap in pricing, should the advertised rates for the deferred date be higher.

9. How to end the contract with us

Tell us you want to end or cancel the contract by doing one of the following:

Phone or email. Call us on 0203 582 0289 or email us via our contacts page . Please provide your name, date of booking, details of the booking and contact details.

We will then respond to confirm that the cancellation has been made.

10. Our rights to end the contract

We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:

you do not make any payment when it is due and following our reminder, do not make payment within 7 days; or
you do not, within a reasonable time of us asking for it, provide us with information that is necessary to provide the services, for example, addresses for pick-up and drop-off.
If we end the contract in the situations set out above, we will keep any money you have paid in advance as a deposit and may charge you a cancellation fee as compensation for the costs incurred as a result of your breaking the contract. The cancellation fee will be calculated on the basis set out at Clause 8 above.

11. If there is a problem with the service

How to tell us about problems. If you have any questions or complaints about the service, please contact us. Call us on 0203 582 0289 or email us via our contacts page.

12. Hire costs and payment

12.1 The price The price of the vehicle will be in the email correspondence or phone calls leading up to the booking, and also the invoice (A booking deposit invoice, and second invoice for the balance).

12.2 . Payment options. You can make payment with credit and debit cards via either our online Payments page, or “Pay Now” link on our invoices. There is no fee charged you as a customer, the supplier absorbs the cost of processing the card payment, through our 3rd party card processing provider. We also accept payments by BACS, in which case no extra charges apply to you.

At the point of booking, we will issue you an invoice for the booking deposit. You will have 7 days to make this payment. If you fail to do this, we will release the vehicle for other customers to book. Once the deposit comes through, we will email you a receipt to confirm the booking. Receipts sent directly from our accounts system sometimes go to the spam folder – so keep an eye out for them.

We will then send you a further invoice for the balance, due 30 days before the hire commences. You must pay the remaining balance of the invoice by 30 days before the wedding date shown on the booking form. In the event that you want to book cars at short notice, for these bookings (made within 30 days of the service) the full balance will be due at the time the booking is confirmed.

12.3 We can charge interest if you pay late. If you do not make any payment to us by the due date the Supplier may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Buttercup Bus Vintage Campers interest together with any overdue amount.

13. Our responsibility for loss or damage suffered by you

13.1 We are not responsible to you for any loss or damage caused by failure to deliver the service. We are not responsible for any further loss or damage you may incur that is a result of our failure to deliver the service expected, other than the booking value of the hire of the service, provided we have taken reasonable care in the provision of our services. It is our recommendation and the responsibility of the customer to have an adequate wedding Insurance policy to cover loss or damage caused by a supplier failing to deliver their service.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services

14. How we will use your personal information.

14.1 This is as set out in our Privacy Policy.

15. Other important terms

15.1Transfer of rights. You need the Supplier’s consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.2 Nobody else has any rights under this contract. This contract is between you and Buttercup Bus Vintage Campers. No other person shall have any rights to enforce any of its terms.

15.3 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may contact us to request our alternative dispute resolution provider.

15.4 These Term & Conditions have Copyright protection.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Version 2.13
Last updated 04/02/22 to reflect updated copyright date.

Previous updates:

Last updated 12/01/2021 by Nathalie Selvon-Bruce to reflect updated copyright date.

TERMS & CONDITIONS OF CAMPERVAN PHOTOBOOTH SERVICE

1. What these terms cover

Please find set out below the terms and conditions upon which we, Vanilla Chinchilla Ltd T/A Buttercup Bus Vintage Campers, will provide our campervan photobooth services to you. Please read the Terms carefully and make sure you understand them. If there are any Terms you do not understand, please do not hesitate to contact us and we will provide clarification If you think that there is a mistake in these terms, please contact us to discuss.

Please note that by ticking the checkbox on the booking form, you agree to be bound by these Terms. If you do not accept our Terms please refrain from proceeding with your proposed booking.
We recommend that you print a copy of this for future reference.

2. About us

2.1 Who we are. We are trading as Buttercup Bus Vintage Campers, registered as Vanilla Chinchilla Ltd a company in England and Wales. Our company registration number is 7459387 and our registered office is at 2 Waterworks Cottages, Waddon Way, Croydon, CR0 4HY.
In these Terms, we will refer to ourselves as per our trading name, “Buttercup Bus Vintage Campers”.

2.3 How to contact us. You can contact us by telephoning us on 0203 582 0289 or by writing to us by email via our Contacts page.

2.4 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking, in line with our privacy policy.

2.5 The term “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails, WhatsApp, responses to social media enquiries and SMS.

3. Our contract with you

3.1 The booking process Once we have confirmed availability and pricing with you, we will issue you with an online booking form so that you can provide details of your booking, to include information on the date, timings, locations and contact details.
This booking form will also have a tick-box, which you must select to accept these terms and conditions.
Once we receive the booking form, we will confirm that we are able to fulfil the booking and will issue you with a booking deposit invoice.

3.2 How we will accept your booking. Our acceptance of your booking will take place when we email you a receipt for your booking deposit, at which point this contract will come into existence on these terms between you and Buttercup Bus Vintage Campers.

4. Our services

4.1 Vehicles may vary slightly from their pictures. The campervan photobooth you book will be the actual vehicle provided on the day. Whilst we have made every effort to display the colours and sizes accurately, we cannot guarantee that your computer, mobile device or printer will accurately display the colour and dimensions of the campers, hence any slight deviation from those images.

4.2 The scope of our services. Your booking form and subsequent contract is for the provision of photobooth services inside a 1970s VW Camper.

4.3 Special services included in the contract. Where selected in the booking form, we may include special services alongside the booked campervan photobooth, to include guest books, USB sticks, upgrades to number and style of prints, backdrops, music and additional hours of service.
If you have also selected our joint wedding transport and campervan photobooth services, the terms of that additional part of the service will be covered under separate terms and conditions.

4.4 Late alterations to booking. Any alterations made to the booking on the day of the service or a request for additional time above the agreed finish time in the booking form, is at the discretion of our staff attending your event. Alterations made on the day will incur an extra charge (which we will invoice to you after the event, at the advertised hourly rate on our website) or may not be honoured if that conflicts with another booking.

4.5 The hire period is when the photo booth will be open to guests. All setting up and dismantling of the campervan photobooth will take place up to 60 mins before and after the hire period.

4.6 Delays to the start time. In the event that the hire does not start at the agreed time as setup has been delayed due to either the venue not allowing access on time or your events are over running the hire will still end as per the agreed time on the booking form.

4.7 No food, drinks or smoking in the campervan photoboth. We adopt a strict No Smoking policy in our vehicles, and also do not allow drinks or food to be taken into the campervan photobooth.

4.8 Hard surfaces. Campervan photobooth hire is for set up on solid, hard surfaces. We may consider other terrain on a case by case basis. Please let us in advance of any non-tarmac travel required (eg events in a field / forest etc). Where the ground may not be suitable for travel in the vehicle (eg after heavy rain), the Driver may look for an alternative location for set up.

4.9 Weather and route closures No responsibility can be taken for route closures or for restrictions relating to vehicle access to any location, hold ups on route or adverse weather conditions. We cannot be held responsible for late arrival or cancellation due to circumstances beyond our control or for any subsequent consequential losses. In the event of extreme weather conditions such as ice or snow, we will make the decision as to whether the campervan photobooth is able to fulfil the contract. If possible an indoor campervan photobooth will be sent with the prior approval of the customer. If an indoor photobooth service is provided, then no refund will be given. If no photobooth is supplied then the full hire contract money will be refunded.

4.10 Damage to the vehicle. You will be responsible for the conduct of all guests using the campervan photobooth the service and Buttercup Bus Vintage Campers reserves the right to invoice or make a charge to you for any losses or damage sustained to any part of the vehicle caused by any guest. A minimum charge of £100 will be applied to cover valet costs should cleaning be required, caused by any passenger through food, drink or illness.

4.11 Grease or dirt from mechanical parts in the vehicle. The vehicles are cleaned thoroughly prior to hire, but no liability can be accepted for clothing stained or marked by road grime, oil or lubrication, however unlikely this may be, from any part of the vehicle. Where the vehicle may have a sliding roof or door, you must be aware that grease will be in the operational parts to function correctly, and care should be taken by the guests when entering and exiting the campervan.

4.12 Conduct of guests. Violence, foul language, intimidation, antagonism or any form of anti-social behaviour towards Buttercup Bus Vintage Campers’ employees, agents or subcontractors will not be tolerated. We also hold the right to withdraw from the event if we believe the guests are compromising health and safety regulations.
As a result no refund will be given. Acts of vandalism or malicious damage caused to the campervan may face prosecution.

4.13 Belongings left in the campervan. Our driver will check the campervan for guests’’ belongings after a service. However, Buttercup Bus Vintage Campers cannot be held responsible for any item broken during the campervan photobooth service, or left in the vehicle after the service. It is up to you and your guests to ensure you have all your belongings at the end of the service.
All articles of property recovered from the vehicle after each event will be held at the premises at which the vehicle is based in accordance with relevant statutory regulations for up to 14 days. You may make arrangements with Buttercup Bus Vintage Campers for a mutually convenient time to collect your items or arrange postage at your own cost.

4.14 Campervan photobooth up-time. The Campervan photobooth will be operational for a minimum of 80% during the hire period; occasionally, operations may need to be interrupted for maintenance of the photobooth (adjusting camera, lighting, print media changes etc).

4.15 Equipment fault(s) that may arise outside of the 80% operational period during the event will be

rectified as soon as possible and loss of time will be compensated on a pro rata basis based on the amount of service received.

4.16 Corrupt images. In the event of the images being corrupt, lost or stolen, or the printer / generator failing, Buttercup Bus Vintage Campers will compensate up to a total value of 25% of the hire fee.

4.17 Digital images. The Hirer will receive a single copy of the digital images from the campervan photobooth to use as they see fit no later than 10 days after the event hire period. (Via a password protected website gallery).

4.18 Image files will be stored on a secure website for no less than 1 month, where guests may log in to download the images for free. After 1 month, Vanilla Chinchilla Ltd is under no obligation to retain or host the files on the website.

We store your photobooth images on a third party, password protected gallery and proofing service: Pixieset Media Inc.

The password for the images will either be sent direct to the client that booked the service, or will be printed on the instant prints from the photobooth for all booth users from the specific event to access all images from that event.

Once the gallery is published, a cover page for the gallery is generated with one photo from the booth randomly selected for the cover page. This image will be visible by the public – but all other images will only be accessible via the password.

When booth users access and download their images, they will need to enter the password and their email address to gain access to Pixieset, with the email address acting as a login. This allows users to create favourite lists, leave comments and also share images effectively. This is also necessary for the ordering of prints. For further information about how Pixieset collects and processes personal data please visit the Pixieset website.

5. Photobooth power requirements

5.1 By default, Buttercup Bus Vintage Campers will make use of any mains power supply available within 10m of the campervan photobooth.

5.2 If a power socket will not be available within 10m of the campervan photobooth, it is the responsibility of the Hirer at the time of booking to bring this to our attention. We will then quote to provide our own power supply by use of one of our petrol generators.

5.3 If running off our own generator, please note that the generator may only be used to power our own equipment.

5.4. Whilst the generator is a “silent suitcase” generator, it will be audiable at sound power level dB(A) 58.

6. Space requirements for Campervan Photobooth Setup

6.1 Buttercup Bus Vinathe Campers requires space to operate allowing guests to line up outside the campervan.

6.2 The space available for set-up should be at least 4m wide, 6m long and 2.5m height clearance.

6.3 Access to the site should include height access of at least 2.3m.
6.4 The ground where the Campervan photo booth is to be set up should be solid and level.
6.5 If the space is inadequate and insufficient we reserved the right to proceed with the cancellation policy.
6.6 Parking costs incurred during the event or at any time Buttercup Bus Vintage Campers is on site is calculated as an additional cost and the Hirer’s responsibility. We take no responsibility

for time incurred and consequent delay of hire due to inadequate parking or access available.

7. Your rights to change the booking

7.1 If you wish to make a change to the booking before the event booking, please contact us. If it is possible we will let you know about any changes to the price, the timings, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to proceed on that basis. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract. Your rights to do this are set out below.

8. Our rights to make changes

8.1 Changes to our services. Buttercup Bus Vintage Campers may make changes to the campervan photobooths, but if we do, we will notify you and you may then contact us within 14 days to end the contract and receive a refund for anything that you have paid up to that date.

8.2 Changes to our terms. We may change these terms from time to time, but the terms applicable to your booking will be the terms in force when the booking was made, unless you agree to the change or the change is required due to a change in law.

9. Providing the services

9.1 When will we provide the services. We will provide the services on the date set out in the booking form completed by the Customer.

9.2 What will happen if you do not give required information to us. We may need certain information from you so that we can provide the services to you, for example, the venue address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate for any extra work that is required as a result. We will not be responsible for providing the services late if this is caused by you not giving us the information needed within a reasonable time of us asking for it.

9.3 Delays outside of our control. If the supply of the services is delayed by an event outside of our control, for example, but not exclusive to, heavy traffic or road closures, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this, we will not be liable for delays caused by the event. We recommend that you are covered with adequate insurance.

If our supply of the services are late due to the our fault, then you may treat the contract as at an end straight away, but must tell us before making use of the services. If you or your guests use the campervan photobooth you will lose your right to terminate, but may still be entitled to a part refund.

9.4 If the campervan photobooth becomes unavailable prior to the event. We will contact you in advance to tell you that we cannot provide the services agreed, unless the problem is urgent or an emergency, for example, but not exclusive to theft, damage or breakdown, which occurs less than 24hrs prior to the commencement of the planned itinerary. If we are unable to supply you with the contracted camper photobooth, for example, but not exclusive to theft, damage or breakdown which cannot be repaired before the date of the booking, we will give you the possibility to choose another campervan photobooth of a similar specification, if available. If we are unable to source a similar vehicle, we will offer you a full refund and the contract will be considered terminated.

9.5 If the campervan photobooth becomes unavailable on the booking day. You acknowledge that if an issue arises with the campervan photobooth or driver on the day of the booking (or within 24hrs of the commencement of the planned itinerary) or during the delivery of the service, the ability to source another similar campervan photobooth may be limited.

We will contact you or the nominated point of contact on the booking form to bring any issue to your attention and to agree any contingency plan.

We may send a second similar campervan photobooth as a replacement. If the value of the replacement capervan photobooth is less than the hired vehicle the difference will be refunded, if the value of the replacement is greater then there will be no extra charge added.

The decision will be given to the hirer whether to accept this option before we leave our base.
If this option is not accepted by the hirer then a full refund will be issued and our liability will be no further.

9.6 Your right to end the contract because of our actions. If you are ending a contract for a reason set out below, the contract will end. If a refund or part refund is due, this will be paid proportionally and will not exceed the total booking value, within 7days of the termination, back into the account or onto the card from which the funds were received.

From the point of issuing the refund, it can then take another two to seven business days — depending on the card issuer’s refund-processing speed — for the refund to show up in your account.

The reasons for ending the contract are:
a) We have told you about an upcoming major change to the campervan photobooth services we offer, or these terms which you do not agree to;
b) the supply of the campervan photobooth is significantly delayed because of our fault
c) on the day we failed to deliver the agreed terms of service
d) We were unable to provide you with the contracted campervan photobooth (and no suitable alternative was available)
e) you have a legal right to end the contract because of something we have done wrong.

10. Cancellation terms

10.1 All cancellations must be made in writing to Buttercup Bus Vintage Campers.

10.2 Deposits for bookings that are cancelled within 14 days from the date the booking is confirmed (cooling off period) are refunded 100% as long as the event date is more than 30 days away.

10.3 Deposits for bookings that are cancelled after 14 days from the date the booking is confirmed are non-refundable.

10.4 Should the Hirer cancel within 30 days prior to the agreed event date, then the outstanding balance, minus the deposit is still due in full. We will immediately re-advertise the date – but in the event that we do not secure another booking for the campervan phptpbooth, all monies are still due. If we manage to re-book the date with another customer, all the money paid will be refunded, minus the booking deposit.

10.5 In the event of the Hirer changing the date of a confirmed booking we will transfer the booking fee to the new date, subject to availability (and no later than 12 months in advance). However, if the new date is unavailable the Hirer will forfeit the booking deposit..

10.6 In the event that the Hirer changes the date within 30 days of the original agreed event date, and the new date required is unavailable; then the full balance of the original hire will still be due in full.

10.7 We will allow bookings to be deferred for the first time, within a 12 month period, for free (subject to availability, on a like for like basis). Subsequent deferrals will incur a £25 +VAT booking fee.

10.8 All deferrals must be made within 12 months of the original booking. Any deferrals made for dates after this period, will be accepted (subject to availability, on a like for like basis), and will be subject to a £25 + VAT booking fee plus an invoice to cover any gap in pricing, should the advertised rates for the deferred date be higher.

11. How to end the contract with us

Tell us you want to end or cancel the contract by doing one of the following:

Phone or email. Call us on 0203 582 0289 or email us via our contacts page . Please provide your name, date of booking, details of the booking and contact details.

We will then respond to confirm that the cancellation has been made.

12. Our rights to end the contract

We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:
– you do not make any payment when it is due and following our reminder, do not make payment within 7 days; or

– you do not, within a reasonable time of us asking for it, provide us with information that is necessary to provide the services, for example, the address and contact details.

If we end the contract in the situations set out above, we will keep any money you have paid in advance as a deposit and may charge you a cancellation fee as compensation for the costs incurred as a result of your breaking the contract. The cancellation fee will be calculated on the basis set out at Clause 8 above.

13. If there is a problem with the service

How to tell us about problems. If you have any questions or complaints about the service, please contact us. Call us on 0203 582 0289 or email us via our contacts page.
.

14. Hire costs and payment

14.1 The price The price of the campervan photobooth will be in the email correspondence or phone calls leading up to the booking, and also the invoice (A booking deposit invoice, and second invoice for the balance – or for bookings less than 30 days in advance of the event, one invoice for the balance in full).

14.2 . Payment options. You can make payment with credit and debit cards via either our online Payments page, or “Pay Now” link on our invoices. There is no fee charged to you as a customer, the supplier absorbs the cost of processing the card payment, through our 3rd party card processing provider. We also accept payments by BACS, in which case no extra charges apply to you.
At the point of booking, we will issue you an invoice for the booking deposit. You will have 7 days to make this payment. If you fail to do this, we will release the vehicle for other customers to book. Once the deposit comes through, we will email you a receipt to confirm the booking. Receipts sent directly from our accounts system sometimes go to the spam folder – so keep an eye out for them.

We will then send you a further invoice for the balance, due 30 days before the hire commences. You must pay the remaining balance of the invoice by 30 days before the event date shown on the booking form. In the event that you want to book our campervan photoboth services at short notice, for these bookings (made within 30 days of the service) the full balance will be due at the time the booking is confirmed.

14.3 We can charge interest if you pay late. If you do not make any payment to us by the due date the Supplier may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Buttercup Bus Vintage Campers interest together with any overdue amount.

15. Our responsibility for loss or damage suffered by you

15.1 We are not responsible to you for any loss or damage caused by failure to deliver the service. We are not responsible for any further loss or damage you may incur that is a result of our failure to deliver the service expected, other than the booking value of the hire of the service, provided we have taken reasonable care in the provision of our services. It is our recommendation and the responsibility of the customer to have an adequate event Insurance policy to cover loss or damage caused by a supplier failing to deliver their service.

15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services

16. How we will use your personal information.

16.1 This is as set out in our Privacy Policy.

17. Other important terms

17.1 Transfer of rights. You need the Supplier’s consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

17.2 Nobody else has any rights under this contract. This contract is between you and Buttercup Bus Vintage Campers. No other person shall have any rights to enforce any of its terms.

17.3 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may contact us to request our alternative dispute resolution provider.

17.4 These Term & Conditions have Copyright protection.
This website and its content is copyright of Vanilla Chinchilla Ltd T/A Buttercup Bus Vintage Campers –
© 2022. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk for your personal and non-commercial use only
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

18. Document control

Version 2.13
Last updated404/02/22 with formatting, and to reflect updated copyright date.

Previous updates:

V2.213 12/01/2021 to reflect updated copyright date.

v2.12 9/09/2020 by Nathalie Selvon-Bruce, Managing Director, Vanilla Chinchilla Ltd T/A Buttercup Bus Vintage Campers.

Terms & Conditions of Camper Ice Cream Service

1. What these terms cover

Please find set out below the terms and conditions upon which we, Vanilla Chinchilla Ltd T/A Buttercup Bus Vintage Campers, will provide our ice cream services to you. Please read the Terms carefully and make sure you understand them. If there are any Terms you do not understand, please do not hesitate to contact us and we will provide clarification If you think that there is a mistake in these terms, please contact us to discuss.

Please note that by ticking the checkbox on the booking form, you agree to be bound by these Terms. If you do not accept our Terms please refrain from proceeding with your proposed booking.

We recommend that you print a copy of this for future reference.

2. About us

In these Terms, we will refer to ourselves as per our trading name, “Buttercup Bus Vintage Campers”.

2.2 What services do we provide? We specialise in retro VW campervans and beetles for a range of services to include ice cream, wedding transport, campervan photobooths, glitter bars, self-drive holidays and promotional tours. These terms are in relation to the ice cream services only.

2.3 How to contact us. You can contact us by telephoning us on 0203 582 0289 or by writing to us by email via our Contacts page.

2.5 The term “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails, WhatsApp, responses to social media enquiries and SMS.

3. Our contract with you

This booking form will also have a tick-box, which you must select to accept these terms and conditions.

Once we receive the booking form, we will confirm that we are able to fulfil the booking and will issue you with a booking deposit invoice.

4. Our services

4.1 Ice cream cart may vary from their pictures. The cart you book will be the actual cart provided on the day. Whilst we have made every effort to display the colours and sizes accurately, we cannot guarantee that your computer, mobile device or printer will accurately display the colour and dimensions of the cart, hence any slight deviation from those images.

4.2 The scope of our services. Your booking form and subsequent contract is for the provision of an ice cream service (Serving from our cart, with flavours from the menu, which includes gelato and sorbet options).

4.3 Special services included in the contract. Where selected in the booking form, we may include special services alongside the booked ice cream cart, to include toppings, custom set-up and set-down times and additional hours of service.

If you have also selected our photobooth, wedding car or glitter bar services, the terms of that part of the service will be covered under separate terms and conditions.

4.4 Late alterations to booking. Any alterations made to the booking on the day of the service or a request for additional time above the agreed finish time in the booking form, is at the discretion of our staff working at the event on the day. Alterations made on the day will incur an extra charge (which we will invoice to you after the event) or may not be honoured if that conflicts with another booking.

4.5 The hire period is when the ice cream cart will be open to guests. All setting up and dismantling of the campervan photobooth will take place up to 60 mins before and after the hire period, unless you have pre-booked extended set up / set down times.

4.7 Access

Bookings are subject to access requirements being satisfactory which will be confirmed at the time of booking. The equipment we will be bringing to the venue is large and heavy and therefore it is vital for us to understand any access issues we may face when arriving.

We will be able to unload our van on a flat, firm, smooth surface
The route from van-unloading to where the ice cream cart is to be set up must be free of steps or other obstructions (if any kerbs or obstructions do exist, you must tell us in advance of the event)
There must be a hard, smooth surface for the entire route (if it is gravel or grass you must tell us in advance)
If the event is not on the ground-floor, a goods lift of at least 2m x 2m with a weight capacity of 700kg must be available to transport the ice cream bar to the serving floor
There are no width or height restrictions along the route of less than 2m wide or 2m height
If the event is indoors, doorways need to be large enough to accommodate our ice cream cart. Camper cart requires 1.5m(w) (although with turning access, could manage 1m (w)) x 2m(h) doorways.
The area where we set up the ice cream cart for serving is on a flat, surface.
We will need to park our van onsite for the duration of the event.
An extra charge may be applied if free parking for a Luton sized van or a pickup truck and small tailer box isn’t available on-site, or if you are in a Congestion Zone / ULEV Zone.
If you fail to inform us of any access issues shown above we may be forced to cancel the booking on arrival. No refunds will be issued in these circumstances.

4.8 Serving Environment

You will be providing exclusive access to one 13 amp domestic-type power supply within 15m of the bar. (If providing a 16 amp commercial power supply, please let us know prior to the event)

4.9 Licensing

Our ice cream cart / van is for private hire. Whilst we are a food registered business, we do not hold a street trading licence.

Please make sure you make arrangements with your venue for the ice cream van to be parked on private land, at least 7m away from the public road, that does not block a pedestrian right of way, endanger your guests or block a road.

4.10 Weather and route closures No responsibility can be taken for route closures or for restrictions relating to vehicle access to any location, hold ups on route or adverse weather conditions. We cannot be held responsible for late arrival or cancellation due to circumstances beyond our control or for any subsequent consequential losses. In the event of extreme weather conditions such as ice or snow, we will make the decision as to whether we are able to fulfil the contract. If no ice cream service is supplied then the full hire contract money will be refunded.

4.11 Damage to the ice cream cart. You will be responsible for the conduct of all guests during the service and Buttercup Bus Vintage Campers reserves the right to invoice or make a charge to you for any losses or damage sustained to any part of the ice cream cart caused by any guest that causes damage.

4.12 Conduct of guests. Violence, foul language, intimidation, antagonism or any form of anti-social behaviour towards the staff delivering the ice cream service or any other member of Buttercup Bus Vintage Campers’ employees, agents or subcontractors will not be tolerated and will result in the immediate termination of the service and police involvement. Acts of vandalism or malicious damage caused to the car may face prosecution.

4.13 Photographs.

Buttercup Bus Vintage Campers may take photographs of the ice cream cart on the day, for their own promotional use, which may be used on our social media sites and website.

5. Your rights to change the booking

5.1 If you wish to make a change to the booking before the booked event, please contact us. If it is possible we will let you know about any changes to the price, the timings, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to proceed on that basis. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract. Your rights to do this are set out below.

6. Our rights to make changes

6.1 Changes to our flavour options

Whilst we will always endeavour to provide the flavours selected through the booking form, from time to time, there may be a shortage of supply from our supplier. Should your preferred flavours become unavailable, we may make changes to the flavours. We will notify you of any flavour change requirements, and arrange an alternative, available flavour.

6.2 Changes to our services. Buttercup Bus Vintage Campers may make changes to the ice cream carts, but if we do, we will notify you and you may then contact us within 14 days to end the contract and receive a refund for anything that you have paid up to that date.

7. Providing the services

7.1 When will we provide the services. We will provide the services on the date set out in the booking form completed by the Customer.

7.2 What will happen if you do not give required information to us. We may need certain information from you so that we can provide the services to you, for example, flavours selection, timings and address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate for any extra work that is required as a result. We will not be responsible for providing the services late if this is caused by you not giving us the information needed within a reasonable time of us asking for it.

If our supply of the services are late due to the our fault, then you may treat the contract as at an end straight away, but must tell us before making use of the services. If you use the ice cream cart, you will lose your right to terminate, but may still be entitled to a part refund.

7.4 If the ice cream cart becomes unavailable prior to the booked event. We will contact you in advance to tell you that we cannot provide the services agreed, unless the problem is urgent or an emergency, for example, but not exclusive to theft, damage or breakdown, which occurs less than 24hrs prior to the commencement of the planned itinerary (if so, clause 7.5 will apply). If we are unable to supply you with the contracted ice cream cart, for example, but not exclusive to theft or damage which cannot be repaired before the date of the booking, we will give you the possibility to choose another ice cream cart of a similar specification, if available. If we are unable to source a similar ice cream cart, we will offer you a full refund and the contract will be considered terminated (and Clause 7.6 will apply).

7.5 If the ice cream cart becomes unavailable on the booked event day. You acknowledge that if an issue arises with the ice cream cart or driver on the day of the booking (or within 24hrs of the commencement of the planned itinerary) or during the delivery of the service, the ability to source another similar set up may be limited.

We will contact you or the nominated point of contact on the booking form to bring any issue to your attention and to agree any contingency plan.

We may send a second similar ice cream cart as a replacement. If the value of the replacement vehicle is less than the hired vehicle the difference will be refunded, if the value of the replacement is greater then there will be no extra charge added.

The decision will be given to the hirer whether to accept this option before we leave our base.

If this option is not accepted by the hirer then a full refund will be issued and our liability will be no further.

From the point of issuing the refund, it can then take another two to seven business days — depending on the card issuer’s refund-processing speed — for the refund to show up in your account.

The reasons for ending the contract are:

We have told you about an upcoming major change to the ice cream cart service or these terms which you do not agree to;
the supply of the ice cream cart service is significantly delayed because of our fault;
on the day we failed to deliver the agreed terms of service;
we were unable to provide you with the contracted ice cream cart (and no suitable alternative was available);
you have a legal right to end the contract because of something we have done wrong.

8. Cancellation terms

8.1 All cancellations must be made in writing to Buttercup Bus Vintage Campers.

8.2 Deposits for bookings that are cancelled within 14 days from the date the booking is confirmed (cooling off period) are refunded 100% as long as the event date is more than 30 days away.

8.3 Deposits for bookings that are cancelled after 14 days from the date the booking is confirmed are non-refundable.

8.4 Should the Hirer cancel within 30 days prior to the agreed event date, then the outstanding balance, minus the deposit is still due in full. We will immediately re-advertise the date – but in the event that we do not secure another booking for the same ice cream cart, all monies are still due. If we manage to re-book the date with another customer, all the money paid will be refunded, minus the booking deposit per ice cream cart.

8.6 In the event that the Hirer changes the date within 30 days of the original agreed event date, and the new date required is unavailable; then the full balance of the original hire will still be due in full.

9. How to end the contract with us

Tell us you want to end or cancel the contract by doing one of the following:

Phone or email. Call us on 0203 582 0289 or email us via our contacts page . Please provide your name, date of booking, details of the booking and contact details.

We will then respond to confirm that the cancellation has been made.

10. Our rights to end the contract

We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:

you do not make any payment when it is due and following our reminder, do not make payment within 7 days; or
you do not, within a reasonable time of us asking for it, provide us with information that is necessary to provide the services, for example, addresses and timings.
If we end the contract in the situations set out above, we will keep any money you have paid in advance as a deposit and may charge you a cancellation fee as compensation for the costs incurred as a result of your breaking the contract. The cancellation fee will be calculated on the basis set out at Clause 8 above.

11. If there is a problem with the service

How to tell us about problems. If you have any questions or complaints about the service, please contact us. Call us on 0203 582 0289 or email us via our contacts page.

12. Hire costs and payment

12.1 The price The price of the ice cream cart service will be in the email correspondence or phone calls leading up to the booking, and also the invoice (A booking deposit invoice, and second invoice for the balance).

12.2 . Payment options. You can make payment with credit and debit cards via a “Pay Now” link on our invoices. There is no fee charged you as a customer, the supplier absorbs the cost of processing the card payment, through our 3rd party card processing provider. We also accept payments by BACS, in which case no extra charges apply to you.

At the point of booking, we will issue you an invoice for the booking deposit. You will have 7 days to make this payment. If you fail to do this, we will release the ice cream cart for other customers to book. Once the deposit comes through, we will email you a receipt to confirm the booking. Receipts sent directly from our accounts system sometimes go to the spam folder – so keep an eye out for them.

We will then send you a further invoice for the balance, due 30 days before the hire commences. You must pay the remaining balance of the invoice by 30 days before the booked event date shown on the booking form. In the event that you want to book our services at short notice, for these bookings (made within 30 days of the service) the full balance will be due at the time the booking is confirmed.

13. Our responsibility for loss or damage suffered by you

13.1 We are not responsible to you for any loss or damage caused by failure to deliver the service. We are not responsible for any further loss or damage you may incur that is a result of our failure to deliver the service expected, other than the booking value of the hire of the service, provided we have taken reasonable care in the provision of our services. It is our recommendation and the responsibility of the customer to have an adequate events Insurance policy to cover loss or damage caused by a supplier failing to deliver their service.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent isrepresentation; for breach of your legal rights in relation to the services

14. How we will use your personal information.

14.1 This is as set out in our Privacy Policy.

15. Other important terms

15.2 Nobody else has any rights under this contract. This contract is between you and Buttercup Bus Vintage Campers. No other person shall have any rights to enforce any of its terms.

15.4 These Terms & Conditions have Copyright protection.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

Last updated 03/02/2022 by Nathalie Selvon-Bruce to reflect updated copyright date.

TERMS & CONDITIONS OF GLITTER BAR SERVICE

1. What these terms cover

Please find set out below the terms and conditions upon which we, Vanilla Chinchilla Ltd T/A Buttercup Bus Vintage Campers will provide our glitter bar and or flower tattoo services to you. Please read the Terms carefully and make sure you understand them. If there are any Terms you do not understand, please do not hesitate to contact us and we will provide clarification If you think that there is a mistake in these terms, please contact us to discuss.

Please note that by ticking the checkbox on the booking form, you agree to be bound by these Terms. If you do not accept our Terms please refrain from proceeding with your proposed booking.

We recommend that you print a copy of this for future reference.

2. About us

2.1 Who we are. We are trading as “Buttercup Bus Vintage Campers” AND our sister company, registered as Vanilla Chinchilla Ltd a company in England and Wales. Our company registration number is 7459387 and our registered office is at 2 Waterworks Cottages, Waddon Way, Croydon, CR0 4HY.

In these Terms, we will refer to ourselves as per our trading name, “Buttercup Bus Vintage Campers”.

2.2 What services do we provide? We specialise in retro VW campervans, beetles, photobooths glitter and flower tattoo bars for a range of services to include wedding transport, campervan photobooths, indoor photobooths, glitter bars, dried flower tattoo bars, self-drive holidays and promotional tours. These terms are in relation to the glitter bar and dried flower tattoos services only.

2.3 How to contact us. You can contact us by telephoning us on 0203 582 0289 or by writing to us by email via our Contacts page.

2.5 The term “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails, WhatsApp, responses to social media enquiries and SMS.

3. Our contract with you

This booking form will also have a tick-box, which you must select to accept these terms and conditions.

Once we receive the booking form, we will confirm that we are able to fulfil the booking and will issue you with a booking deposit invoice/ or where a depsoit is paid directly via our online form, then a receipt.

4. Our services

Services may vary slightly from their pictures. The glitter bar or dried flower tattoo bar that you book will be the actual service provided on the day. Whilst we have made every effort to display the colours and sizes accurately, we cannot guarantee that your computer, mobile device or printer will accurately display the colour and dimensions of the glitter bar, hence any slight deviation from those images.

4.2 The scope of our services. Your booking form and subsequent contract is for the provision of glitter bar services and or dried flower tattoo bar services – these could be with our glitterbug VW Beetle, or in conjunction with one of our campervan photobooths or an an indoor popup bar – as selected on your booking form.

4.3 Special services included in the contract. Where selected in the booking form, we may include special services alongside the booked glitter bar or dried flower tattoo bar, to include photobooth services and additional hours of service.

If you have also selected the glitter bar and or dried flower tattoo bar in combination with our other services, the terms of that additional part of the service will be covered under separate terms and conditions.

4.4 Late alterations to booking. Any alterations made to the booking on the day of the service or a request for additional time above the agreed finish time in the booking form, is at the discretion of our staff attending your event. Alterations made on the day will incur an extra charge (which we will invoice to you after the event, at the advertised hourly rate on our website) or may not be honoured if that conflicts with another booking.

4.5 The hire period is when the glitter bar or dried flower tattoo bar will be open to guests. All setting up and dismantling of the glitter bar will take place up to 60 mins before and after the hire period.

4.6 Delays to the start time. In the event that the hire does not start at the agreed time as setup has been delayed due to either the venue not allowing access on time or your events are over running the hire will still end as per the agreed time on the booking form.

4.7 No food, drinks or smoking at the glitter bar or dried flower tattoo bar. We adopt a strict No Smoking policy at all our glitter bars, and also do not allow drinks or food to be consumed whist at the glitter bar or dried flower tattoo bar.

4.8 Hard surfaces. Glitter bar hire is for set up on solid, hard surfaces. We may consider other terrain on a case by case basis. Please let us in advance of any non-tarmac travel required (eg events in a field / forest etc). Where the ground may not be suitable for travel (eg after heavy rain), the glitter / flower artist may look for an alternative location for set up.

4.9 Weather and route closures No responsibility can be taken for route closures or for restrictions relating to glitter bar or dried flower tattoo bar access to any location, hold ups on route or adverse weather conditions. We cannot be held responsible for late arrival or cancellation due to circumstances beyond our control or for any subsequent consequential losses. In the event of extreme weather conditions such as ice or snow, we will make the decision as to whether the glitter bar is able to fulfil the contract. If an outdoor glitter bar or dried flower tattoo bar has been booked, and conditions make this impossible, an indoor glitter bar or dried flower tattoo bar will be sent with the prior approval of the customer. If an indoor glitterbar or dried flower tattoo bar service is provided, to replace an outdoor glitter or dried flower tattoo bar, then no refund will be given. If no glitterbar or dried flower tattoo bar is supplied then the full hire contract money will be refunded.

4.10 Damage to the glitter bar or dried flower tattoo bar. You will be responsible for the conduct of all guests using the glitter bar or dried flower tattoo bar service and Vanilla Chinchilla Ltd reserves the right to invoice or make a charge to you for any losses or damage sustained to any part of the glitter bar or dried flower tattoo bar caused by any guest. A minimum charge of £100 will be applied to cover costs should cleaning or parts be required, caused by any passenger through food, drink or illness.

4.11 Grease or dirt from mechanical parts in the vehicle (Beetle and campervan orientatied glitter or dried flower tattoo services only). The vehicles are cleaned thoroughly prior to hire, but no liability can be accepted for clothing stained or marked by road grime, oil or lubrication, however unlikely this may be, from any part of the vehicle. Where the vehicle may have a sliding roof or door, you must be aware that grease will be in the operational parts to function correctly, and care should be taken by the guests when using the glitter bar or dried flower tattoo bar service around the vehicle.

4.12 Conduct of guests. Violence, foul language, intimidation, antagonism or any form of anti-social behaviour towards Vanilla Chinchilla Ltd’s employees, agents or subcontractors will not be tolerated. We also hold the right to withdraw from the event if we believe the guests are compromising health and safety regulations.

As a result no refund will be given. Acts of vandalism or malicious damage caused to the glitter bar or dried flower tattoo bar may face prosecution.

4.13 Belongings left at the glitter bar. Our glitter / flower artist will check the glitter bar / dried flower tattoo bar for guests’’ belongings after a service. However, Vanilla Chinchilla Ltd cannot be held responsible for any item broken during the glitter bar / dried flower tattoo bar service, or left at the glitter bar / dried flower tattoo bar after the service. It is up to you and your guests to ensure you have all your belongings at the end of the service.

All articles of property recovered from the glitter bar / dried flower tattoo bar after each event will be held at the premises at which the glitter bar / dried flower tattoo bar is based in accordance with relevant statutory regulations for up to 14 days. You may make arrangements with Vanilla Chinchilla Ltd for a mutually convenient time to collect your items or arrange postage at your own cost.

4.14 Glitter Bar / dried flower tattoo bar up-time. The Glitter Bar / dried flower tattoo bar will be operational for a minimum of 80% during the hire period; occasionally, operations may need to be interrupted for maintenance of the equipment (brush cleaning, replacing wipes, wiping down surfaces etc).

4.15 Equipment fault(s) that may arise outside of the 80% operational period during the event will be rectified as soon as possible and loss of time will be compensated on a pro rata basis based on the amount of service received.

4.16 Queue management

It is strongly advised that you have other activities planned for the guests, whilst the glitter bar / dried flower tattoo bar is in action, so all the guests don’t have to wait in a long line.

4.17 Working environment

Client agrees to provide an area with sufficient lighting and protection from extreme temperatures, sun, rain, snow and excessive wind. The glitter bar / dried flower tattoo bar cannot be set up near a sound system (our Glitter artist / dried flower tattoo bar need to be able to hear guests) or a bouncy castle or other inflatable (for safety reasons).

4.18 Working with children

The glitter artist / dried flower tattoo bar is not responsible for childcare and will not supervise children. Their behaviour and safety is the client and/or the parents’ responsibility.

4.19 Hygiene

Professional, cosmetic grade glitter for the skin will be used, and our glitter artist / dried flower tattoo artist will adhere to the strictest sanitation and hygiene procedures. Vanilla Chinchilla Ltd are not liable for allergic reactions to glitter / dried flowers. Children with skin allergies or sensitive skin should either not participate, or have a patch test done at the beginning of the event.

For safety reasons, children under 2 years of age may not participate.

For sanitary reasons, anyone who is or appears to be sick or suffering from: cold sores, pink eye, infectious skin condition, eczema, open wounds or lice may not participate.

It is client’s responsibility to let guests know ahead of time (included in the invitations is a good idea) that there will be a glitter bar / dried flower tattoo bar at your event. If any guest prefers that they or their child do not have glitter / dried flowers applied (due to allergies or any other reason) please advise the glitter artist.

4.20 Glitter / dried flower contamination

The Glitter artist will use reasonable care, but is not responsible for glitter / dried flower damage to clothing or property.

5. Space requirements for Glitter Bar Setup

6.1 The Glitter Bar / dried flower tattoo bar requires space to operate allowing guests to line up outside the

glitter station area.

6.2 The space available for set-up should be at least:

For the glitter / dried flower tattoo bar station in the beetle: 4.5m long, 3m wide and 1.5m height clearance.
For the glitter / dried flower tattoo bar station area included with the campervan photobooth, 6m london, 4m wide, and 2.3m height clearance
For an indoor glitter / dried flower tattoo bar station, without any vehicle, as a standalone, popup bar 1.5m wide and 1.5m long. 1.5m height clearance.

6.3 (Not used)

6.4 The ground where the glitterbar / dried flower tattoo bar is to be set up should be solid and level.

6.5 If the space is inadequate and insufficient we reserved the right to proceed with the cancellation policy.

6.6 Parking costs incurred during the event or at any time Vanilla Chinchilla Ltd is on site is calculated as an additional cost and the Hirer’s responsibility. We take no responsibility for time incurred and consequent delay of hire due to inadequate parking or access available.

7. Your rights to change the booking

7.1 If you wish to make a change to the booking before the event booking, please contact us. If it is possible we will let you know about any changes to the price, the timings, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to proceed on that basis. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract. Your rights to do this are set out below.

8. Our rights to make changes

8.1 Changes to our services. Vanilla Chinchilla Ltd may make changes to the glitter bar / dried flower tattoo service, but if we do, we will notify you and you may then contact us within 14 days to end the contract and receive a refund for anything that you have paid up to that date.

8.2 Changes to our terms. We may change these terms from time to time, but the terms applicable to your booking will be the terms in force when the booking was made, unless you agree to the change or the change is required due to a change in law.

9. Providing the services

9.1 When will we provide the services. We will provide the services on the date set out in the booking form completed by the Customer.

9.2 What will happen if you do not give required information to us. We may need certain information from you so that we can provide the services to you, for example, the venue address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate for any extra work that is required as a result. We will not be responsible for providing the services late if this is caused by you not giving us the information needed within a reasonable time of us asking for it.

9.3 Delays outside of our control. If the supply of the services is delayed by an event outside of our control, for example, but not exclusive to, heavy traffic or road closures, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this, we will not be liable for delays caused by the event. We recommend that you are covered with adequate insurance.

If our supply of the services are late due to the our fault, then you may treat the contract as at an end straight away, but must tell us before making use of the services. If you or your guests use the glitter bar, you will lose your right to terminate, but may still be entitled to a part refund.

9.4 If the glitter bar / dried flower tattoo bar becomes unavailable prior to the event. We will contact you in advance to tell you that we cannot provide the services agreed, unless the problem is urgent or an emergency, for example, but not exclusive to theft, damage or breakdown, which occurs less than 24hrs prior to the commencement of the planned itinerary. If we are unable to supply you with the contracted glitter bar / dried flower tattoo bar for example, but not exclusive to theft, damage or breakdown which cannot be repaired before the date of the booking, we will give you the possibility to choose another glitter bar / dried flower tattoo bar of a similar specification, if available. If we are unable to source a similar glitter bar / dried flower tattoo bar, we will offer you a full refund and the contract will be considered terminated.

9.5 If the glitter bar / dried flower tattoo bar becomes unavailable on the booking day. You acknowledge that if an issue arises with the glitter bar / dried flower tattoo bar or glitter / dried flower artist on the day of the booking (or within 24hrs of the commencement of the planned itinerary) or during the delivery of the service, the ability to source another similar glitter bar or artist may be limited.

We will contact you or the nominated point of contact on the booking form to bring any issue to your attention and to agree any contingency plan.

We may send a second similar glitter / dried flower tattoo bar as a replacement. If the value of the replacement glitter bar / dried flower tattoo bar is less than the hired glitter bar the difference will be refunded, if the value of the replacement is greater then there will be no extra charge added.

The decision will be given to the hirer whether to accept this option before we leave our base.

If this option is not accepted by the hirer then a full refund will be issued and our liability will be no further.

9.6 Your right to end the contract because of our actions. If you are ending a contract for a reason set out below, the contract will end. If a refund or part refund is due, this will be paid proportionally and will not exceed the total booking value, within 7days of the termination, back into the account or onto the card from which the funds were received.

From the point of issuing the refund, it can then take another two to seven business days — depending on the card issuer’s refund-processing speed — for the refund to show up in your account.

The reasons for ending the contract are:

a) We have told you about an upcoming major change to the glitter bar / dried flower tattoo bar services we offer, or these terms which you do not agree to;

b) the supply of the glitter bar / dried flower tattoo bar is significantly delayed because of our fault

c) on the day we failed to deliver the agreed terms of service

d) We were unable to provide you with the contracted glitter bar / dried flower tattoo bar (and no suitable alternative was available)

e) you have a legal right to end the contract because of something we have done wrong.

10. Cancellation terms

10.1 All cancellations must be made in writing to Vanilla Chinchilla Ltd T/A either “Buttercup Bus Vintage Campers”.

10.2 Deposits for bookings that are cancelled within 14 days from the date the booking is confirmed (cooling off period) are refunded 100% as long as the event date is more than 30 days away.

10.3 Deposits for bookings that are cancelled after 14 days from the date the booking is confirmed are non-refundable.

10.4 Should the Hirer cancel within 30 days prior to the agreed event date, then the outstanding balance, minus the deposit is still due in full.

10.5 In the event of the Hirer changing the date of a confirmed booking we will transfer the booking fee to the new date, subject to availability (and no later than 12 months in advance). However, if the new date is unavailable the Hirer will forfeit the booking deposit.

10.6 In the event that the Hirer changes the date within 30 days of the original agreed event date, and the new date required is unavailable; then the full balance of the original hire will still be due in full.

10.7 We will allow bookings to be deferred for the first time, within a 12 month period, for free (subject to availability, on a like for like basis). Subsequent deferrals will incur a £25 +VAT booking fee.

10.8 All deferrals must be made within 12 months of the original booking. Any deferrals made for dates after this period, will be accepted (subject to availability, on a like for like basis), and will be subject to a £25 + VAT booking fee plus an invoice to cover any gap in pricing, should the advertised rates for the deferred date be higher.

11. How to end the contract with us

Tell us you want to end or cancel the contract by doing one of the following:

Phone or email. Call us on 0203 582 0289 or email us via our contacts page . Please provide your name, date of booking, details of the booking and contact details.

We will then respond to confirm that the cancellation has been made.

12. Our rights to end the contract

We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:

- you do not make any payment when it is due and following our reminder, do not make payment within 7 days; or
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary to provide the services, for example, the address and contact details.
- If we end the contract in the situations set out above, we will keep any money you have paid in advance as a deposit and may charge you a cancellation fee as compensation for the costs incurred as a result of your breaking the contract.

13. If there is a problem with the service

How to tell us about problems. If you have any questions or complaints about the service, please contact us. Call us on 0203 582 0289 or email us via our contacts page.

14. Hire costs and payment

14.1 The price The price of the glitter bar / dried flower tattoo bar will be in the email correspondence, direct communications at a trade fair or phone calls leading up to the booking, and also the invoice (A booking deposit invoice, and second invoice for the balance – or for bookings less than 30 days in advance of the event, one invoice for the balance in full).

14.2 . Payment options. You can make payment with credit and debit cards via either our online Payments page, or “Pay Now” link on our invoices and in some cases, booking forms. There is no fee charged to you as a customer, the supplier absorbs the cost of processing the card payment, through our 3rd party card processing provider. We also accept payments by BACS, in which case no extra charges apply to you.

We will then send you a further invoice for the balance, due 30 days before the hire commences. You must pay the remaining balance of the invoice by 30 days before the event date shown on the booking form. In the event that you want to book our glitter bar / dried flower tattoo bar services at short notice, for these bookings (made within 30 days of the service) the full balance will be due at the time the booking is confirmed.

14.3 We can charge interest if you pay late. If you do not make any payment to us by the due date the Supplier may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Vanilla Chinchilla Ltd interest together with any overdue amount.

15. Our responsibility for loss or damage suffered by you

15.1 We are not responsible to you for any loss or damage caused by failure to deliver the service. We are not responsible for any further loss or damage you may incur that is a result of our failure to deliver the service expected, other than the booking value of the hire of the service, provided we have taken reasonable care in the provision of our services. It is our recommendation and the responsibility of the customer to have an adequate event Insurance policy to cover loss or damage caused by a supplier failing to deliver their service.

15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.

16. How we will use your personal information.

16.1 This is as set out in our Privacy Policy.

17. Other important terms

17.1Transfer of rights. You need the Supplier’s consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

17.2 Nobody else has any rights under this contract. This contract is between you and Vanilla Chinchilla Ltd. No other person shall have any rights to enforce any of its terms.

17.3 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may contact us to request our alternative dispute resolution provider.

17.4 These Term & Conditions have Copyright protection.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk for your personal and non-commercial use only
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or

store it in any other website or other form of electronic retrieval system.
Version 2.13
Last updated 04/02/22 with formatting, and to reflect updated copyright date.

Previous updates:

by Nathalie Selvon-Bruce, Managing Director, Vanilla Chinchilla Ltd T/A Buttercup Bus Vintage Campers, to reflect updated copyright date.

TERMS & CONDITIONS OF INDOOR PHOTOBOOTH SERVICE

1. What these terms cover

Please find set out below the terms and conditions upon which we, Vanilla Chinchilla Ltd T/A Buttercup Bus Vintage Campers will provide our indoor photobooth services to you. Please read the Terms carefully and make sure you understand them. If there are any Terms you do not understand, please do not hesitate to contact us and we will provide clarification If you think that there is a mistake in these terms, please contact us to discuss.

Please note that by ticking the checkbox on the booking form, you agree to be bound by these Terms. If you do not accept our Terms please refrain from proceeding with your proposed booking.

We recommend that you print a copy of this for future reference.

2. About us

2.1 Who we are. We are trading as Buttercup Bus Vinatge Campers, registered as Vanilla Chinchilla Ltd a company in England and Wales. Our company registration number is 07459387 and our registered office is at 2 Waterworks Cottages, Waddon Way, Croydon, CR0 4HY.

In these Terms, we will refer to ourselves as per our trading name, Buttercup Bus Vintage Campers.

2.2 What services do we provide? We specialise in Indoor photobooths, glitter bars, and also retro VW campervans and beetles for a range of services to include wedding transport, campervan photobooths, self-drive holidays and promotional tours. These terms are in relation to the indoor photobooth services only.

2.3 How to contact us. You can contact us by telephoning us on 0203 582 0289 or by writing to us by email via our Contacts page.

2.5 The term “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails, WhatsApp, responses to social media enquiries and SMS.

3. Our contract with you

This booking form will also have a tick-box, which you must select to accept these terms and conditions.

Once we receive the booking form, we will confirm that we are able to fulfil the booking and will issue you with a booking deposit invoice.

If booking at the National Wedding Show, we will confirm your booking on completion of your booking deposit transaction.

4. Our services

4.1 Photobooths may vary slightly from their pictures. The photobooth you book will be the actual booth provided on the day. Whilst we have made every effort to display the colours and sizes accurately, we cannot guarantee that your computer, mobile device or printer will accurately display the colour and dimensions of the photobooths, hence any slight deviation from those images.

4.2 The scope of our services. Your booking form and subsequent contract is for the provision of indoor photobooth services.

4.3 Special services included in the contract. Where selected in the booking form, we may include special services alongside the booked indoor photobooth, to include guest books, USB sticks, upgrades to number and style of prints, backdrops and additional hours of service.

If you have also selected our joint wedding transport and glitter bar services, the terms of that additional part of the service will be covered under separate terms and conditions.

4.4 Late alterations to booking. Any alterations made to the booking on the day of the service or a request for additional time above the agreed finish time in the booking form, is at the discretion of our staff attending your event. Alterations made on the day will incur an extra charge (which we will invoice to you after the event, at the advertised hourly rate on our website) or may not be honoured if that conflicts with another booking.

4.5 The hire period is when the photo booth will be open to guests. All setting up and dismantling of the photobooth will take place up to 60 mins before and after the hire period.

4.7 No food, drinks or smoking in the indoor photoboth. We adopt a strict No Smoking policy in our booths, and also do not allow drinks or food to be taken into the photobooth.

4.8 Hard surfaces. Indoor photobooth hire is for set up on solid, hard surfaces. We may consider other terrain on a case by case basis. Where the ground may not be suitable for the photobooth setup, the Operator may look for an alternative location for set up.

4.9 Weather and route closures No responsibility can be taken for route closures or for restrictions relating to vehicle access to any location, hold ups on route or adverse weather conditions. We cannot be held responsible for late arrival or cancellation due to circumstances beyond our control or for any subsequent consequential losses. In the event of extreme weather conditions such as ice or snow, we will make the decision as to whether the indoor photobooth is able to fulfil the contract. If no photobooth is supplied then the full hire contract money will be refunded.

4.10 Damage to the photobooth. You will be responsible for the conduct of all guests using the photobooth and Buttercup Bus Vinatge Campers reserves the right to invoice or make a charge to you for any losses or damage sustained to any part of the photobooth caused by any guest. A minimum charge of £100 will be applied to cover valet costs should cleaning be required, caused by any booth users, through food, drink or illness.

4.11 Not used

As a result no refund will be given. Acts of vandalism or malicious damage caused to the photobooth may face prosecution.

4.13 Belongings left in the photobooth. Our Operator will check the photobooth for guests’’ belongings after a service. However, Buttercup Bus Vintage Campers cannot be held responsible for any item broken during the photobooth service, or left in the photobooth after the service. It is up to you and your guests to ensure you have all your belongings at the end of the service.

All articles of property recovered from the photobooth after each event will be held at the premises at which the photobooth is based in accordance with relevant statutory regulations for up to 14 days. You may make arrangements with Buttercup Bus Vinaage Campers for a mutually convenient time to collect your items or arrange postage at your own cost.

4.14 Photobooth up-time. The photobooth will be operational for a minimum of 80% during the hire period; occasionally, operations may need to be interrupted for maintenance of the photobooth (adjusting camera, lighting, print media changes etc).

4.16 Corrupt images. In the event of the images being corrupt, lost or stolen, or the printer / generator failing, Buttercups Bus Vinateg Campers will compensate up to a total value of 25% of the hire fee.

4.17 Digital images. The Hirer will receive a single copy of the digital images from the photobooth to use as they see fit no later than 10 days after the event hire period. (Via a password protected website gallery).

4.18 Image files will be stored on a secure website for no less than 1 month, where guests may log in to download the images for free. After 1 month, Vanilla Chinchilla Ltd is under no obligation to retain or host the files on the website.

We store your photobooth images on a third party, password protected gallery and proofing service: Pixieset Media Inc.

5. Photobooth power requirements

5.1 By default, Buttercup Bus Vinatge Campers will make use of any mains power supply available within 10m of the photobooth.

5.2 Not used

5.3 Not used

5.4. Not used

6. Space requirements for Photobooth Setup

6.1 Buttercup Bus Vintage Campers requires space to operate allowing guests to line up outside thebooth

6.2 The space available for set-up should be at least 4m wide, 4m long and 2.3m height clearance.
6.3 Access to the site should include height access of at least 1.75m6.4 The ground where the photo booth is to be set up should be solid and level.
6.5 If the space is inadequate and insufficient we reserved the right to proceed with the cancellation policy.
6.6 Parking costs incurred during the event or at any time Buttercup Bus Vintage Campers is on site is calculated as an additional cost and the Hirer’s responsibility. We take no responsibility for time incurred and consequent delay of hire due to inadequate parking or access available.

7. Your rights to change the booking

8. Our rights to make changes

8.1 Changes to our services. Oh Snap UK may make changes to the photobooths, but if we do, we will notify you and you may then contact us within 14 days to end the contract and receive a refund for anything that you have paid up to that date.

9. Providing the services

9.1 When will we provide the services. We will provide the services on the date set out in the booking form completed by the Customer.

If our supply of the services are late due to the our fault, then you may treat the contract as at an end straight away, but must tell us before making use of the services. If you or your guests use the photobooth you will lose your right to terminate, but may still be entitled to a part refund.

9.4 If the photobooth becomes unavailable prior to the event. We will contact you in advance to tell you that we cannot provide the services agreed, unless the problem is urgent or an emergency, for example, but not exclusive to theft, damage or breakdown, which occurs less than 24hrs prior to the commencement of the planned itinerary. If we are unable to supply you with the contracted photobooth, for example, but not exclusive to theft, damage or breakdown which cannot be repaired before the date of the booking, we will give you the possibility to choose another photobooth of a similar specification, if available. If we are unable to source a similar photobooth, we will offer you a full refund and the contract will be considered terminated.

9.5 If the photobooth becomes unavailable on the booking day. You acknowledge that if an issue arises with the photobooth or Operator on the day of the booking (or within 24hrs of the commencement of the planned itinerary) or during the delivery of the service, the ability to source another similar photobooth may be limited.

We will contact you or the nominated point of contact on the booking form to bring any issue to your attention and to agree any contingency plan.

We may send a second similar photobooth as a replacement. If the value of the replacement photobooth is less than the hired vehicle the difference will be refunded, if the value of the replacement is greater then there will be no extra charge added.

The decision will be given to the hirer whether to accept this option before we leave our base.

If this option is not accepted by the hirer then a full refund will be issued and our liability will be no further.

From the point of issuing the refund, it can then take another two to seven business days — depending on the card issuer’s refund-processing speed — for the refund to show up in your account.

The reasons for ending the contract are:

a) We have told you about an upcoming major change to the photobooth services we offer, or these terms which you do not agree to;

b) the supply of the photobooth is significantly delayed because of our fault

c) on the day we failed to deliver the agreed terms of service

d) We were unable to provide you with the contracted photobooth (and no suitable alternative was available)

e) you have a legal right to end the contract because of something we have done wrong.

10. Cancellation terms

10.1 All cancellations must be made in writing to Oh Snap UK.

10.2 Deposits for bookings that are cancelled within 14 days from the date the booking is confirmed (cooling off period) are refunded 100% as long as the event date is more than 30 days away.

10.3 Deposits for bookings that are cancelled after 14 days from the date the booking is confirmed are non-refundable.

10.4 Should the Hirer cancel within 30 days prior to the agreed event date, then the outstanding balance, minus the deposit is still due in full.

11. How to end the contract with us

Tell us you want to end or cancel the contract by doing one of the following:

Phone or email. Call us on 0203 582 0289 or email us via our contacts page . Please provide your name, date of booking, details of the booking and contact details.

We will then respond to confirm that the cancellation has been made.

12. Our rights to end the contract

We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:

- you do not make any payment when it is due and following our reminder, do not make payment within 7 days; or
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary to provide the services, for example, the address and contact details.
- If we end the contract in the situations set out above, we will keep any money you have paid in advance as a deposit and may charge you a cancellation fee as compensation for the costs incurred as a result of your breaking the contract. The cancellation fee will be calculated on the basis set out at Clause 8 above.

13. If there is a problem with the service

How to tell us about problems. If you have any questions or complaints about the service, please contact us. Call us on 0203 582 0289 or email us via our contacts page.

14. Hire costs and payment

14.1 The price The price of the photobooth will be in the email correspondence or phone calls leading up to the booking, and also the invoice (A booking deposit invoice, and second invoice for the balance – or for bookings less than 30 days in advance of the event, one invoice for the balance in full).

We will then send you a further invoice for the balance, due 30 days before the hire commences. You must pay the remaining balance of the invoice by 30 days before the event date shown on the booking form. In the event that you want to book our photoboth services at short notice, for these bookings (made within 30 days of the service) the full balance will be due at the time the booking is confirmed.

14.3 We can charge interest if you pay late. If you do not make any payment to us by the due date the Supplier may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Oh Snap UK interest together with any overdue amount.

15. Our responsibility for loss or damage suffered by you

16. How we will use your personal information.

16.1 This is as set out in our Privacy Policy.

17. Other important terms

17.2 Nobody else has any rights under this contract. This contract is between you and Oh Snap UK. No other person shall have any rights to enforce any of its terms.

17.4 These Term & Conditions have Copyright protection.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk for your personal and non-commercial use only
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Last updated

04/02/22 by Nathalie Selvon-Bruce, Managing Director at Vanilla Chinchilla Ltd, T/A Bittercup Bus Vinateg acmeprs, to reflect the copyright date change.

Previous updates:

12/01/2021 by Nathalie Selvon-Bruce to reflect updated copyright date.

TERMS & CONDITIONS OF CAMPERVAN PHOTOSHOOT EXPERIENCE

What these terms cover:

Please find set out below the terms and conditions upon which we, Vanilla Chinchilla Ltd T/A Buttercup Bus Vintage Campers, have teamed up with Tony Pullen Photography and The Garden Chef at Patricks Barn to provide a 45 minute campervan photoshoot experience followed by a grazing platter and hot meal at the onsite restaurant.

Please read the Terms carefully and make sure you understand them. If there are any Terms you do not understand, please do not hesitate to contact us before purchasing your gift experience, and we will provide clarification. If you think that there is a mistake in these terms, please contact us to discuss.

Please note that by purchasing the gift experience voucher, you agree to be bound by these Terms. If you do not accept our Terms please refrain from proceeding with your purchase.

We recommend that you print a copy of this for future reference.

2. About us

2.1 Who we are.

We are trading as Buttercup Bus Vintage Campers, registered as Vanilla Chinchilla Ltd a company in England and Wales. Our company registration number is 7459387 and our registered office is at 2 Waterworks Cottages, Waddon Way, Croydon, CR0 4HY.
In these Terms, we will refer to ourselves as per our trading name, “Buttercup Bus Vintage Campers”. We are the campervan and gift experience voucher supplier.

We have teamed up with Tony Pullen Photography and The Garden Chef to create this package for you.

2.2 What services do we provide?

We specialise in retro VW campervans and beetles for a range of services to include wedding transport, campervan photobooths, campervan photoshoots, self-drive holidays and promotional tours. These terms are in relation to the campervan photoshoot experience only.

2.3 How to contact us.

You can contact us by telephoning us on 0203 582 0289 or by writing to us by email via our Contacts page.

2.4 How we may contact you.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking, in line with our privacy policy.

2.5 The term “Writing” includes emails.

When we use the words “writing” or “written” in these terms, this includes emails, WhatsApp, responses to social media enquiries and SMS.

3. Our contract with you

This contract is valid on completion of the purchase of your gift voucher.

3.1 The booking process

Once you have purchased your experience voucher, the recipient will be able to book their appointment on the advertised dates, by contacting Buttercup Bus Vintage Campers. Sessions are allocated on a first come, first served basis – so confirm your booking with us as soon as possible.

Bookings should be made no later than 72 hours in advance – you must book your allocated slot in advance – we cannot accept walk-ins on the day.

3.2 How we will accept your booking.

Our acceptance of your booking will take place when we email you a confirmation of the confirmed date and time slot.

3.3 On the day

Under 18’s must be accompanied by an adult
Children must be supervised at all times.
Please bring your voucher or printed E-Card and a form of ID for verification.
Customers should arrive 10 minutes early for the appointment.

4. Our services

4.1 The scope of our services.

Your campervan photoshoot experience is for a 45 minute campervan photoshoot experience followed by a grazing platter (local cold sliced means, cheeses, olives and local produce – vegetarian options available) and hot drink at the onsite restaurant. This experience is available on any of the dates advertised on the gift voucher.

The photoshoot will take place with a 1970s classic VW Camper, accompanied with props to include soft furnishings, a table, seating and floral decor. It will be set up in the countryside setting at the Chiddinglye Farm estate. If there is rain, the campervan photoshoot location will be moved to the beautiful, rustic barn setting on the same site. The Garden Chef restaurant at Patricks Barn is at the same location.

4.2 Special services:

The gift experience is by default for two people.
You may purchase the add-on to extend the experience to up to 5 people.
Additional image retouching requests are always at our discretion and may incur an additional charge, subject to requirements.

4.3 Your photoshoot session

Each customer must be aware that the photo-shoot may involve flash photography.
You will get a minimum of 20, professional, digital images from your photoshoot, within 7 days of the session.
We reserve the right to use your images for promotional use. Please inform Buttercup Bus Vintage Campers on confirming your session, if you do not authorize Buttercup Bus Vintage Campers, Tony Pullen Photography or The Garden Chef at Patricks Barn to use the Images from your session.
We will not refund for any technically acceptable photograph supplied in electronic format. No exception can be made as we cannot be held responsible for individual tastes or exceptions.
Copyright for all images remains with Tony Pullen Photography and must not be reproduced in any form without our permission.
No food, drinks or smoking in the campervan. We adopt a strict No Smoking policy in our vehicles, and also do not allow drinks or food to be taken into the campervan.

4.4 The grazing platter and hot drink

The Garden Chef restaurant at Patricks Barn is onsite, where you can enjoy the platter and hot drink after your photoshoot.
The platter will typically consist of a selection of local, seasonal treats to include sliced meats, olives and local cheeses. Vegetarian options available. Please notify us of any special dietary requirements on confirming your appointment.
A tea, coffee or hot chocolate is included in the experience.
There is a local brewery onsite, and you are welcome to make additional purchases as required, should you wish.

4.5 Campervan photoshoot time.

The Campervan photoshoot will take place for 45 minutes, commencing from your booked start time.

Occasionally, operations may need to be interrupted for maintenance (adjusting camera, lighting, prop layout etc).

4.6 Corrupt images.

In the event of the images being corrupt, lost or stolen, Buttercup Bus Vintage Campers will compensate up to a total value of 50% of the experience fee.

4.7 Image files will be stored

on a secure website for no less than 1 month, where guests may log in to download the images for free. After 1 month, our partner, Tony Pullen Photography, is under no obligation to retain or host the files on the website.

We store your photobooth images on a third party, password protected gallery and proofing service: Pixieset Media Inc.

The password for the images will either be sent direct to the client that booked the service, by email, within 10 days of the photoshoot experience.

Once the gallery is published, a cover page for the gallery is generated with one photo from the shoot randomly selected for the cover page. This image will be visible by the public – but all other images will only be accessible via the password.

When users access and download their images, they will need to enter the password and their email address to gain access to Pixieset, with the email address acting as a login. This allows users to create favourite lists, leave comments and also share images effectively. This is also necessary for the ordering of any prints, which is a service that is available should you wish to order hard copies at an extra cost. You are under no obligation to do this, and no pressure will be applied to encourage this. For further information about how Pixieset collects and processes personal data please visit the Pixieset website.

4.8 Damage to the vehicle.

The person that booked the session slot with us, will be responsible for the conduct of all the attendees in the group, using the campervan photoshoot service and Buttercup Bus Vintage Campers reserves the right to invoice or make a charge to you for any losses or damage sustained to any part of the vehicle caused by any guest. A minimum charge of £100 will be applied to cover valet costs should cleaning be required, caused by any passenger through food, drink or illness.

You may not sit on the roof of the campervan for photos.

Adults only to sit in the front cab area, under supervision from our team.

4.9 Grease or dirt from mechanical parts in the vehicle.

The vehicles are cleaned thoroughly prior to hire, but no liability can be accepted for clothing stained or marked by road grime, oil or lubrication, however unlikely this may be, from any part of the vehicle. Where the vehicle may have a sliding roof or door, you must be aware that grease will be in the operational parts to function correctly, and care should be taken by the guests when entering and exiting the campervan.

4.10 Conduct of guests.

Violence, foul language, intimidation, antagonism or any form of anti-social behaviour towards Buttercup Bus Vintage Campers’ employees, agents or subcontractors will not be tolerated. We also hold the right to withdraw from the event if we believe the guests are compromising health and safety regulations.
As a result no refund will be given. Acts of vandalism or malicious damage caused to the campervan may face prosecution.

4.11 Belongings left in the campervan.

Our team will check the campervan for guests’ belongings after a service. However, Buttercup Bus Vintage Campers cannot be held responsible for any item broken during the campervan photoshoot service, or left in the vehicle after the service. It is up to you and your guests to ensure you have all your belongings at the end of the service.
All articles of property recovered from the vehicle or shoot location after each event will be held at the premises at which the vehicle is based in accordance with relevant statutory regulations for up to 14 days. You may make arrangements with Buttercup Bus Vintage Campers for a mutually convenient time to collect your items or arrange postage at your own cost.

4.12 Delays to the start time.

In the session does not start at the agreed time the session finish time is still as per the agreed time on the booking form.

4.13 Late alterations to booking.

Any alterations made to the booking on the day of the service, is at the discretion of Buttercup Bus Vintage Campers. Alterations made on the day may incur an extra charge or may not be honoured if that conflicts with another booking.

4.14 Weather

The photoshoot will take place in the countryside setting of Chiddinglye Farm estate. In the event of extreme weather conditions such as ice or snow, we will make the decision as to whether we are able to fulfil the contract. There is an indoor, pretty, rustic barn, that we have booked at the venue as contingency, and the shoot will take place in the barn, in the event of wet weather.

4.15 Footwear

The ground where the Campervan photoshoot is to be set will be outside, in the grounds of the Chiddinglye farm estate. Outdoor footwear should be brought along, and clothing appropriate for an outdoor shoot.

4.16 Parking is available onsite for your own vehicle.

5. Your rights to change the booking

5.1 If you wish to make a change

to the booking before the event booking, please contact us. Note that the photoshoot is only available on the dates advertised on the gift voucher experience package. If it is not possible to reschedule, we will let you know and the experience will be cancelled. The gift voucher is non-refundable.

6. Our rights to make changes

6.1 Changes to our services.

Buttercup Bus Vintage Campers may make changes to the event dates, should unforeseen circumstances make this necessary, but if we do, we will notify you and you may then contact us within 14 days to cancel your session and receive a refund for your gift voucher (refunds are paid back onto the card of the person that made the gift voucher purchase).

6.2 Changes to our terms.

We may change these terms from time to time, but the terms applicable to your booking will be the terms in force when the confirmed booking slot was made, unless you agree to the change or the change is required due to a change in law.

7. Providing the services

7.1 When will we provide the services.

We will provide the services on the date set out in the booking form completed by the Customer. This will be a 45 minute slot allocated on one of the experience dates advertised.

7.2 What will happen if you do not give required information to us.

We may need certain information from you so that we can provide the services to you, for example, your email address to send the images after the experience. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract. We will not be responsible for your not receiving your images, if this is caused by you not giving us the information needed within a reasonable time of us asking for it.

7.3 Delays outside of our control.

If the supply of the services is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this, we will not be liable for delays caused by the event.

If our supply of the services are late due to our fault, then you may treat the contract as at an end straight away, but must tell us before making use of the services. If you or your party participate in the campervan photoshoot, you will lose your right to terminate.

7.4 If the campervan photoshoot becomes unavailable prior to the event.

We will contact you in advance to tell you that we cannot provide the services agreed. In these circumstances, we will offer you a choice between a revised date or full refund (to the gift voucher purchaser) and the contract will be considered terminated.

7.5 Your right to end the contract because of our actions.

If you are ending a contract for a reason set out below, the contract will end. If a refund or part refund is due, this will be paid proportionally and will not exceed the total booking value, within 7days of the termination, back into the account or onto the card from which the funds were received.

From the point of issuing the refund, it can then take another two to seven business days — depending on the card issuer’s refund-processing speed — for the refund to show up in your account.

The reasons for ending the contract are:
a) We have told you about an upcoming major change to the campervan photoshoot services, or these terms which you do not agree to;
b) the supply of the campervan photoshoot is significantly delayed because of our fault
c) on the day we failed to deliver the agreed terms of service
e) you have a legal right to end the contract because of something we have done wrong.

8. Cancellation terms

8.1 All cancellations must be made in writing to Buttercup Bus Vintage Campers.

8.2 In the event of the Hirer changing the date

of a confirmed booking we will transfer the booking fee to the new date, subject to availability. However, if the new date is unavailable the Hirer will forfeit the experience, and there will be no refund.

8.3 If the cancellation is for Covid-related reasons.

These include:

Local lockdowns in your home location
Local lockdowns in your pickup location
National lockdowns
You or a member of your household develop Covid-19 symptoms

You can cancel the experience and a refund will be made to the person that purchased the gift experience, minus the costs incurred to process your transaction (for example, card processing fees, postage and fulfilment handler charges).

We ask that you check who you are allowed to travel to the experience with in line with Government guidelines – please refer to the latest government guidance for advice

9. How to end the contract with us

Tell us you want to end or cancel the contract by doing one of the following:

Phone or email. Call us on 0203 582 0289 or email us via our contacts page . Please provide your name, date of booking, details of the booking and contact details.

We will then respond to confirm that the cancellation has been made.

10. If there is a problem with the service

How to tell us about problems. If you have any questions or complaints about the service, please contact us. Call us on 0203 582 0289 or email us via our contacts page.

11. Our responsibility for loss or damage suffered by you

11.1 We are not responsible to you for any loss or damage caused by failure to deliver the service.

We are not responsible for any further loss or damage you may incur that is a result of our failure to deliver the service expected, other than the booking value of the hire of the service, provided we have taken reasonable care in the provision of our services.

11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services

12. How we will use your personal information.

12.1 This is as set out in our Privacy Policy.

13. Other important terms

13.1 Transfer of rights.

You need the Supplier’s consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

13.2 Nobody else has any rights under this contract.

This contract is between you and Buttercup Bus Vintage Campers. No other person shall have any rights to enforce any of its terms.

13.3 Alternative dispute resolution.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may contact us to request our alternative dispute resolution provider.

13.4 These Term & Conditions have Copyright protection.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

Document control

Version 1.1

Last updated 12/01/2021 by Nathalie Selvon-Bruce to reflect updated copyright date.
Previously updated 26/11/2020 by Nathalie Selvon-Bruce, Managing Director, Vanilla Chinchilla Ltd

TERMS & CONDITIONS OF DRY HIRE POPUP CAMPER BAR / PROPS SERVICE

1. What these terms cover

Please find set out below the terms and conditions upon which we, Vanilla Chinchilla Ltd T/A Buttercup Bus Vintage Campers, will provide our popup campervan bar services to you. Please read the Terms carefully and make sure you understand them. If there are any Terms you do not understand, please do not hesitate to contact us and we will provide clarification If you think that there is a mistake in these terms, please contact us to discuss.

Please note that by signing these terms and payig the invoice, you agree to be bound by these Terms. If you do not accept our Terms please refrain from proceeding with your proposed booking.

We recommend that you print a copy of this for future reference.

2. About us

2.1 Who we are. We are trading as Buttercup Bus Vintage Campers, registered as Vanilla Chinchilla Ltd a company in England and Wales. Our company registration number is 7459387 and our registered office is at 2 Waterworks Cottages, Waddon Way, Croydon, CR0 4HY.

In these Terms, we will refer to ourselves as per our trading name, “Buttercup Bus Vintage Campers”.

2.2 What services do we provide? We specialise in retro VW campervans and beetles for a range of services to include wedding transport, campervan photobooths, self-drive holidays, glitter bars, popup campervan bars and promotional tours. These terms are in relation to the popup campervan bar hire only.

2.3 How to contact us. You can contact us by telephoning us on 0203 582 0289 or by writing to us by email via our Contacts page.

2.5 The term “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails, WhatsApp, responses to social media enquiries and SMS.

2.6 The term “Wet Hire” – refers to equipment or service hired by the client but operated and supervised by the company. A manned hire. This includes items with the words “with staff” in the item title or where you have booked event staff at an additional charge, and will be displayed on your item list, under event staff hire, on your booking confirmation with the duration booked.

2.7 The term “Dry Hire” – refers to equipment or service hired, operated and supervised by the client themselves. An unmanned hire.

3. Our contract with you

3.1 The booking process Once we have confirmed availability and pricing with you, we will issue you with a contract and invoice.

3.3 When placing an order please ensure you have the land owners/venues permission. Copies of our insurance, testing, or risk assessments are available prior to the clients booking date. If you require a copy of any of the above please email us at enquiries@buttercupbus.com as these documents are not always available from delivery and set-up staff.

3.4 Please note that if your venue requires forms to be filled in, we will require adequate time for this to be done due to the high demand and turnaround of our business.

4. Our services

4.1 Popup Bar may vary slightly from their pictures. The popup bar you book will be the actual equipment provided on the day. Whilst we have made every effort to display the colours and sizes accurately, we cannot guarantee that your computer, mobile device or printer will accurately display the colour and dimensions of the cars, hence any slight deviation from those images.

4.2 The scope of our services. Your booking and subsequent contract is for the supply of our popup campervan bar hire.

4.3 Special services included in the contract. Where requested, we may include additional services.

If you have also selected our other services (such as campervan photobooth hire), the terms of that part of the service will be covered under separate terms and conditions.

4.4 Late alterations to booking. Any alterations made to the booking on the day of the service or a request for additional time above the agreed finish time in the booking form, is at the discretion of our staff. Alterations made on the day will incur an extra charge (which we will invoice to you after the booking day) or may not be honoured if that conflicts with another booking.

5. Delivery and Collection

5.1 – Our standard delivery time is between 8:00am and 12:00noon and latest free collection is up to 19:00pm. Due to the large area we cover we are unable to take specific timings, unless hiring a venue, but requests may be made and notes added to your booking where we will do our best to accommodate these. However we cannot guarantee install and collection times and we make it clear these are approximate, and we will contact you if there are any changes to be made to the times provided to you.

5.2 – For bookings with a later finish time other than our standard collection times we offer an overnight service at an additional charge on a selected number of products only. Overnight hires are limited and on a strictly first come first served basis so should be booked at the same time as making the initial booking, Subject to availability of the product being hired. This service cannot be added on the day and the area in which the product is to be left over night must be totally secure and lockable.

5.3 – All services and equipment booked will be delivered, inspected and set up on site by our delivery team. Once set up, the client or their representative must then sign for the delivery by signing our handover sheet.

5.4 – By signing for the equipment or service, the client or the representative acting on their behalf are confirming that they are happy with the equipment, location and service and that everything has been left in full working order and is fit for purpose.

5.5 – Once the equipment has been signed for, any breakages, damages, losses, theft (including overnight) will then be liable for the client to pay, up to the value of the damage deposit taken for either repair or replacement.

5.6 – Any damages or faults found to the equipment on receipt of the goods must be reported within 2 hours of receipt by email, failure to do so will accept that you have continued using the product and have accepted the condition of the equipment is fit for purpose.

5.7 – Please ensure you have adequate access for the equipment you are hiring. We require at least a 1.5m x 1.5m access point, and if not on the ground floor with ramp access, use of a service lift.

5.8 Access only by stairs should be advised to us in advance, as there may be a charge for additional staff to carry the popup bar up the stairs. We will not be held responsible if there is inadequate access and the client will not be liable for a refund.

5.9 – The client must not refuse the collection of the equipment after hire, for any reason.

5.10 – All company items and equipment are left in the responsibility and care of the client (a person over 18 years old) from the time they are delivered until the time that they are collected. If collection is delayed for any reason the client is still responsible until the items are collected.

5.11 – Our delivery team has strict and tight delivery schedules so need to be able to commence set up of our equipment straight away once on site. Any delays could become chargeable at a rate of £10 per every ten minutes or delivery refused and no refund given.

5.12 – If a collection time is agreed for next day or at a certain time with the client, failure to attend or respond to us will result in a full day hire charge being added to your invoice as this could cause delay or failure to deliver for another event.

5.13 – All equipment shall not be hired out to any other client except the client it was hired out to on the booking confirmation without the written consent of the company.

5.14 – PARKING CHARGES – Please note when ordering equipment for delivery, The client must supply a parking space to unload and set equipment up. This will include supplying a visitors parking pass (if necessary), pay for car park tickets or meters etc. If no parking is available and the driver receives a parking ticket this will be sent on to the client for a full payment. If the delivery address is on a red route the items will be returned to our warehouse with full payment due. If there is no parking available an additional charge will be added upon booking.

6. Delays, breakdowns and damages

6.1 – All delivery and collection times are approximate and the company will always try its best to ensure our delivery teams run on time and within their delivery time slots; however, due to situations and issues outside of the company’s control such as traffic problems, delays at previous deliveries, vehicle breakdowns, etc. the company will not be held responsible or liable for any losses or costs incurred by yourselves or any forms of additional compensation. No further compensation will be paid to the client irrespective of any loss of earnings caused. The company recommends that the client allows 2 hours either side of your delivery and collection to ensure the smooth running of your event.

6.2 – In the event of any mechanical or breakdown of equipment either before or during your event which prevents or limits us to fulfil our contracted obligations, our liability shall be limited to a pro rata refund of any monies paid in relation to the contracted item or equipment to which we are unable to provide. Where a breakdown occurs during an event, a pro rata refund for the remaining time booked will be applied based on the start and finish times we have from you. Any refund will also be limited to the specific item at fault and not the booking as a whole.

6.3 – All breakdowns or faults must be reported to the company ASAP via a phone call and in writing via email by the client. The equipment should not then be used unless advised by the company that it is safe to. The company will dispatch, where possible, someone to inspect the fault, and provide a replacement subject to availability on the day. We will aim to fix or replace the item within 2 hours of reporting the fault. However this is only subject to availability on the day of the clients hire, if we cannot fix the fault any reduction of our fee is at the discretion of the company, and limited only to the percentage of time the equipment is inoperable.

6.4 – An additional cleaning/damage fee of £30.00 will be deemed payable by the client if Stickers/Logos/Decal/Cello tape is used on the equipment

6.5 – If you wish to put any vinyl stickers/decals/logos etc onto our popup bars it is subject to a consultation and approval by Vanilla Chinchilla Ltd, T/A Buttercup Bus Vintage Campers. There would be a £100.00 damage deposit required at the time of booking.

7. Equipment and ownership

7.1 – All sizes and measurements quoted are approximate and are to the best of the company’s knowledge.

7.2 – All equipment remains the property of the company at all times.

7.3 – The Company reserves the right to alter, amend or change the product specifications without prior notice.

7.4 – The company reserves the right to substitute any booked equipment or service with another piece of equipment or service of a similar type and value without prior notice in the event the booked equipment or service is unavailable. The company will always try to advise of this as soon as possible.

7.5 – Buttercup Bus Vintage Campers may also take photographs of their equipment on the day, for their own promotional use, which may be used on our social media sites and website.

Images with the client / guests and the equipment will only be used where the consent is given in advance. For more information on data privacy, please refer to our Privacy Policy.

8. Location

8.1 – The space required to operate the equipment safely will be larger than the equipment size.

The popup bar is H1.5m x D1.5m x W2m and should be set on even ground.

It is the client’s responsibility to check that they have enough space and also the correct surface to operate the equipment booked.

8.2 – On delivery, if the surface, space or venue isn’t suitable the equipment will not be set up, delivery will be refused and a full charge will be due from the client. This includes any provisions the client has failed to inform the company such as stairs, obstructions, excess distance to site (over 50m), no parking facilities, rough ground surface (where castor wheels cannot function), inadequate space etc.

8.3 – On delivery the equipment will be set up in one agreed location and will not be moved once unloaded and erected. Under no circumstances should the client attempt to move, relocate or reposition the equipment as this could then make the equipment unsafe and cause injury.

8.4 – It is the client’s responsibility to ensure that suitable security and crowd control measures are in place prior to the start and during the event.

8.5 – Where the delivery needs to go through a house, property or any other area, our drivers will take the utmost care; however, any damage caused will not be accepted by the company as their responsibility and this will be down to the client to repair, replace and take responsibility for. Therefore we would advise any fittings, furnishings or other items are removed or covered with a protective material, especially the floors, so that the equipment can be wheeled to the required set-up point.

9. Weather

9.1 – The Company’s policy is to turn up to all bookings regardless of the weather. Our service is to provide you with the equipment and service as promised. We cannot be held responsible for adverse weather on the day and no reduction in our charges or refunds will be offered. The invoice will still be deemed payable in full by the client.

10. Quotes, Deposits, Payments, Balances and Prices

10.1 – All orders require a 50% deposit and must be paid at the time of booking. Any orders without a deposit will be deemed cancelled and made available for other customers to hire.

10.2 – All deposits and booking fees are non-refundable and will be lost on cancellation.

10.3 – For all bookings, the balance of monies must be paid for in full one month prior to the event hire, unless prior written agreement is made with the company. Bookings made less than one month in advance, will require the full balance paid at the point of booking.

10.4 – The Company is unable to offer any credit facilities, so all remaining balances must be paid in full before the event date. Any remaining balances may result in court action to recover any monies due and interest charged at 2% above the bank of England current rate.

11. Your rights to change the booking

11.1 If you wish to make a change to the booking before the wedding day, please contact us. If it is possible we will let you know about any changes to the price, the timings, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to proceed on that basis. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract. Your rights to do this are set out below

12. Our rights to make changes

12.1 Changes to our services. Buttercup Bus Vintage Campers may make changes to the equipment, but if we do, we will notify you and you may then contact us within 14 days to end the contract and receive a refund for anything that you have paid up to that date.

12.2 Changes to our terms. We may change these terms from time to time, but the terms applicable to your booking will be the terms in force when the booking was made, unless you agree to the change or the change is required due to a change in law.

13. Providing the services

13.1 When will we provide the services. We will provide the services on the date set out in the booking form

13.2 What will happen if you do not give required information to us. We may need certain information from you so that we can provide the services to you, for example, addresses for pick-up and drop-off. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and cancellation caluse will apply) or make an additional charge of a reasonable sum to compensate for any extra work that is required as a result. We will not be responsible for providing the services late if this is caused by you not giving us the information needed within a reasonable time of us asking for it.

13.3 Delays outside of our control. If the supply of the services is delayed by an event outside of our control, for example, but not exclusive to, heavy traffic or road closures, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this, we will not be liable for delays caused by the event. We recommend that you are covered with adequate insurance.

If our supply of the services are late due to the our fault, then you may treat the contract as at an end straight away, but must tell us before making use of the services. If you use the popup bar and equipment, you will lose your right to terminate, but may still be entitled to a part refund.

13.4 If the popup bar and equipment becomes unavailable prior to the booking date. We will contact you in advance to tell you that we cannot provide the services agreed, unless the problem is urgent or an emergency, for example, but not exclusive to theft, damage or breakdown, which occurs less than 24hrs prior to the commencement of the planned itinerary. If we are unable to supply you with the contracted equipment, for example, but not exclusive to theft or damage which cannot be repaired before the date of the booking, we will give you the possibility to choose another service of a similar specification, if available. If we are unable to source a similar popup bar or equipment, we will offer you a full refund and the contract will be considered terminated.

13.5 If the equipment becomes unavailable on the booking day. You acknowledge that if an issue arises with the equipment or delivery driver on the day of the booking (or within 24hrs of the commencement of the planned itinerary) or during the delivery of the service, the ability to source another similar popup bar may be limited.

We will contact you or the nominated point of contact on the booking form to bring any issue to your attention and to agree any contingency plan.

We may send a second similar piece of kit as a replacement. If the value of the replacement kit is less than the hired kit, the difference will be refunded, if the value of the replacement is greater then there will be no extra charge added.

The decision will be given to the hirer whether to accept this option before we leave our base.

If this option is not accepted by the hirer then a full refund will be issued and our liability will be no further.

14. Your right to end the contract because of our actions.

From the point of issuing the refund, it can then take another two to seven business days — depending on the card issuer’s refund-processing speed — for the refund to show up in your account.

The reasons for ending the contract are:

a) We have told you about an upcoming major change to the hired equipment or these terms which you do not agree to;
b) the supply of the equipment is significantly delayed because of our fault
c) on the day we failed to deliver the agreed terms of service
d) We were unable to provide you with the contracted equipment (and no suitable alternative was available)
e) you have a legal right to end the contract because of something we have done wrong.
Cancellation terms

14.1 All cancellations must be made in writing to Buttercup Bus Vintage Campers.

14.2 Deposits for bookings that are cancelled within 14 days from the date the booking is confirmed (cooling off period) are refunded 100% as long as the event date is more than 30 days away.

14.3 Deposits for bookings that are cancelled after 14 days from the date the booking is confirmed are non-refundable.

14.4 Should the Hirer cancel within 30 days prior to the agreed wedding/ceremony date, then the outstanding balance, minus the deposit is still due in full. We will immediately re-advertise the date – but in the event that we do not secure another booking for the vehicle/s all monies are still due. If we manage to re-book the date with another customer, all the money paid will be refunded, minus the booking deposit per vehicle.

14.5 In the event of the Hirer changing the date of a confirmed booking we will transfer the booking fee to the new date, subject to availability. However, if the new date is unavailable the Hirer will forfeit the booking fee / deposit.

14.6 In the event that the Hirer changes the date within 30 days of the original agreed wedding date /ceremony, and the new date required is unavailable; then the full balance of the original hire will still be due in full.

14.7 We will allow bookings to be deferred for the first time, within a 12 month period, for free (subject to availability, on a like for like basis). Subsequent deferrals will incur a £25 +VAT booking fee.

14.8 All deferrals must be made within 12 months of the original booking. Any deferrals made for dates after this period, will be accepted (subject to availability, on a like for like basis), and will be subject to a £25 + VAT booking fee plus an invoice to cover any gap in pricing, should the advertised rates for the deferred date be higher.

15. How to end the contract with us

Tell us you want to end or cancel the contract by doing one of the following:

Phone or email. Call us on 0203 582 0289 or email us via our contacts page . Please provide your name, date of booking, details of the booking and contact details.

We will then respond to confirm that the cancellation has been made.

16. Our rights to end the contract

We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:

you do not make any payment when it is due and following our reminder, do not make payment within 7 days; or
you do not, within a reasonable time of us asking for it, provide us with information that is necessary to provide the services, for example, addresses for pick-up and drop-off.
If we end the contract in the situations set out above, we will keep any money you have paid in advance as a deposit and may charge you a cancellation fee as compensation for the costs incurred as a result of your breaking the contract. The cancellation fee will be calculated on the basis set out at Clause 8 above

17. If there is a problem with the service

17.1 In the unlikely event that you are unhappy with any aspect of our equipment or services provided then please make your delivery team aware and do not sign for any of the equipment until you are happy with the resolution offered by the company. When signing for equipment you are signing to confirm that you are happy with the equipment, location and service and that everything has been left in full working order and is fit for purpose. Any claim made after will not be accepted nor any refund offered.

17.2 – If you have any problems during the event or are unhappy in any way you must report this ASAP via phone and in writing via email in order for us to try and put this right. Any claims made after the hire period will not be accepted.

17.3 – Any damages or faults found to the equipment on receipt of the goods must be reported within 2 hours of receipt by email, failure to do so will accept that you have continued using the product and have accepted the condition of the equipment is fit for purpose.

How to tell us about problems. If you have any questions or complaints about the service, please contact us. Call us on 0203 582 0289 or email us via our contacts page.

18. Hire costs and payment

18.1 The price The price of the vehicle will be in the email correspondence or phone calls leading up to the booking, and also the invoice (A booking deposit invoice, and second invoice for the balance).

18.2 . Payment options. You can make payment with credit and debit cards via either our online Payments page, or “Pay Now” link on our invoices. There is no fee charged you as a customer, the supplier absorbs the cost of processing the card payment, through our 3rd party card processing provider. We also accept payments by BACS, in which case no extra charges apply to you.

18.3 We can charge interest if you pay late. If you do not make any payment to us by the due date the Supplier may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Buttercup Bus Vintage Campers interest together with any overdue amount.

19. Our responsibility for loss or damage suffered by you

19.1 We are not responsible to you for any loss or damage caused by failure to deliver the service. We are not responsible for any further loss or damage you may incur that is a result of our failure to deliver the service expected, other than the booking value of the hire of the service, provided we have taken reasonable care in the provision of our services. It is our recommendation and the responsibility of the customer to have an adequate wedding Insurance policy to cover loss or damage caused by a supplier failing to deliver their service.

19.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services

20. How we will use your personal information.

This is as set out in our

Privacy PolicyOther important terms

21. Other important informaton

21.1Transfer of rights. You need the Supplier’s consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

21.2 Nobody else has any rights under this contract. This contract is between you and Buttercup Bus Vintage Campers. No other person shall have any rights to enforce any of its terms.

21.3 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may contact us to request our alternative dispute resolution provider.

21.4 These Term & Conditions have Copyright protection.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
22. Document control
Last updated: V1.1 04/02/21 by Nathalie Selvon-Bruce, Managing Director, Vanilla Chinchilla Ltd T/A Buttercup Bus Vintage Campers, to reflect updated copyright date
Last updated V1.0 13/03/2021 by Nathalie Selvon-Bruce, Managing Director, Vanilla Chinchilla Ltd T/A Buttercup Bus Vintage Campers.