Welcome to the Buttercup Bus Shop. We pride ourselves on stocking beautiful campervan related gifts and want you to enjoy your experience shopping with us.

Please read the following T&C’s carefully before making any purchases:

 

DELIVERY TIMESCALES:
Our online shop is open 24/7 and once we receive your order we will get to work straight away during business hours.

Any orders placed before 12pm Monday – Friday will usually be dispatched within two working days. We will email to advise you of any delays or if any items are out of stock.

Delivery usually takes between 3-5 working days but please allow for longer delivery times during busy periods such as Christmas. If you require an item urgently please get in touch direct and we will try our best to accommodate you.

UK MAINLAND SHIPPING:

Shipping is to the UK mainland only, and rates are calculated by weight, including bundles of multiple items.

• £2.50 for small items weighing up to 250g (eg teatowels and coasters). – Royal Mail, 1st class with signature
• £ 3.99 per order for all standard items weighing 250g up to 1kg. – Tracked courier
• £4.99 for items purchased, weighing 1kg to 2 kg. – Tracked courier
• £6.49 for items weighing 2Kg to 5Kg. – Tracked courier

RETURNS:

All items may be returned within 14 working days of receipt, in their original, undamaged packaging. Please package items safely together with your name, order details and reason for the return. Postage for returned items is at your cost.

Please use return address listed on the receipt in your package.

Please note we are not responsible for the return postage so we recommend that you obtain proof of postage. We also recommend that you use registered post.

We will process your refund within 14 working days of receiving your parcel.

We will not grant a refund or exchange on any product that fails to reach us.

We cannot offer a refund on products that have been used/damaged or altered in any way.

Refunds not accepted on sale items unless faulty.

Please note that personalised items are non-refundable.

PAYMENT:

We accept PayPal payments for all items. Please contact us if you would prefer to pay by BACS.

CONTACT DETAILS:
Business name: Vanilla Chinchilla Ltd, T/A ButtercupBus
Email: enquiries@buttercupbus.com
Telephone: 0789 996 5903

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